PayPal does not redirect and open under Tab

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  • Hikaserial Subscription Hikashop Business
9 years 7 months ago #197503

-- HikaShop version -- : 2.4.0
-- HikaMarket version -- : 1.61
-- Joomla version -- : lates
-- Error-message(debug-mod must be tuned on) -- : this is not exactly an error, it is what my clients report as ask to fix repeatedly

I am using PayPlal Adaptive in Market Version.
When a user click to pay , there is a page shows with message:
"Please wait while you are redirected to PayPal
If you are not redirected after 10 seconds, please click on the button below."
and blue button: Pay Now.

The issue is:
1) The page does not redirect to PayPal.
2) Clicking on that button don't used the same page to open PayPal but it is used another tab in Chrome browser. The new tab is not on top and it hides page behind.
3) Pop up blocker notice shows, - to unblock the pop ups, but many users never guess to use that notice to unblock.

Is it possible to make that page redirect or to open PayPal in the same page - to make the process smooth for customers?

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9 years 7 months ago #197504

Hi,

Can you please more details about your paypal adaptive plugin configuration ?

If you're not redirected automatically, it means that you have some javascript errors in your website ; these errors stop the javascript processing and that's why the script which submit the paypal form is not executed.
So you should check for the javascript error using your browser javascript console in order to get more details about it.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 132
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  • Hikaserial Subscription Hikashop Business
9 years 7 months ago #197623

1) I am not sure how to understand that console to identify conflict or error. Could you please visit this page?
2) attached image with settings.
Please take a look at that page :

Credential removed

and proceed for payment to see that page.

P.S. If possible remove link to my site from this post for security reasons.
Thank you

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Last edit: 9 years 7 months ago by Jerome. Reason: remove credentials

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9 years 7 months ago #197637

Hi,

Thanks for the access.
I just made a test transaction and I got your checkout page with the javascript errors.

It looks like you have some jQuery code in your website but that the jQuery lib is not include every time.
So, because of these errors, the processing of the page is stopped and the javascript in the page content is not executed (which should validate the form and redirect to paypal).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Attachments:

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  • Hikaserial Subscription Hikashop Business
9 years 7 months ago #197650

Thank you Jerome for testing.
I am not clear what action should I take to improve the page. Is there anything can be done?

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9 years 7 months ago #197686

Hi,

Things can be done in your template or in the plugin which add these jquery files without including jquery itself.
But it's not related to HikaShop or HikaMarket.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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