Email not send to Vendor on Order Confirmation

  • Posts: 377
  • Thank you received: 7
8 years 1 month ago #252678

-- HikaShop version -- : 2.6.4
-- HikaMarket version -- : 1.7.2
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.5.38

When order is confirmed buyer receives an email with order detail but vendor does not receive any email from my site. Althogh he is notified by paypal for payment.

I have Order status notification published under System > Emails. Also Paypal Verified status is Confirmed and Order notification status filter is set to confirmed.

Please provide the soultion asap.
Thanks

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
8 years 1 month ago #252682

Hi,

See "Order notification status filter" setting in the HikaMarket configuration :
www.hikashop.com/support/documentation/1...ml#config_main_email

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 377
  • Thank you received: 7
8 years 1 month ago #252719

I have already added confirmed in Order notification status filte. See prnt.sc/cvo1fn

Last edit: 8 years 1 month ago by Dibben.

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
8 years 1 month ago #252739

Hi,

but vendor does not receive any email from my site. Althogh he is notified by paypal for payment.

Are you sure you are talking about HikaMarket ?
The vendor cannot be notify by paypal for the payment, only the store owner is notify (by HikaShop).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 377
  • Thank you received: 7
8 years 1 month ago #253012

Yes it is Hikamarket.. Actually i use split payment and vendor gets notified by paypal when payment is received.
I want order detail email to be sent from my site on confirmation.

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
8 years 1 month ago #253034

Hi,

To whom ?
Please be precise ; it is currently not possible to understand what you want to do exactly.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 377
  • Thank you received: 7
8 years 1 month ago #253153

I simply want an email to vendor when order is confirmed. As per documentation i have added 'Confirmed' in Order notification status filter but vendor does not receive any email. See [ prnt.sc/cvo1fn ]

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
8 years 1 month ago #253168

Hi,

Okay.
Can you please try to re-download HikaMarket 1.7.2 in order to have the latest patches ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Moderators: Obsidev
Time to create page: 0.066 seconds
Powered by Kunena Forum