Problem with Mango pay plugin

-- HikaShop version -- : 3.5.1
-- HikaMarket version -- : 2.1.1
-- Joomla version -- : 3.8.6

Hi,

Having problems with Stripe Connect (see my previous thread), I am in parallel testing other payment solutions for Hikamarket.

I have configured the plugin with our mangopay credentials : the client id and password I defined when I created our Mangopay account. (I was a bit surprised that the API key was not requested ??)

When I wanted then to add the Mangopay payment option, this message is displayed in the "client ID" area : Please configure credentials in the Joomla plugin manager side

When I tried to save the page, I get this error message :
Failed to get/create the legal user for your main vendor.
Please check that you right set your MangoPay credentials in the plugin (Joomla site)
Please also check that your account have a valid published address

So what kind of information should I put in the fields "client ID" and "password" ??

Many thanks for your help...

Thank you for your answer.

I will contact Mango pay support but could you tell me what kind of authenication you are using through this plugin ? (and maybe for which version of their api you did it ). That may help in the support process...

Thanks a lot

Hello,
We had mango pay support on line, they confirmed to us that the credentials that must be used are the client id and the api key (and not the password as it is mentioned in the plugin parameters).
We checked with them that our credentials are correct, and tried again to set up your mango pay plugin with those, but that still does not work. We still have the error message in the mangopay payment option creation page : "Please configure credentials in the joomla plugin manager side"
Thanks for your help as soon as possible

Hello Jerôme,
Thanks a lot for your help, the problem was coming from an empty adress field in our main vendor settings.
It works fine now !
Have a nice day
Marian

I have a question though : how does the vendor get his money ??
Should he connect by himself to mangopay dashboard to upload his documents (KYC, iban) ?
or is there a menu somewhere in hikashop where he can upload them ?
How and when is processed the pay-out to the vendor ?
Thanks a lot

Hello,
Something is not working properly then.
This plugin is activated but we do not have any new icons in the vendor dashboard nor interface.
Thanks or your help

Thanks for your answer !
We found the ACL and enabled it for vendors, it is ok now.

Hello again,

After some testing it seems that we still have an issue with the mangopay icon in the vendor dashboard.
We did enable the ACL and for some reason the mangopay icon is displayed in our first testing vendor but not with our new one.

We went through the payment process the same way we did for our first vendor. We made sure that both account were identical : They're both configured in the same way as a vendor, and their respective user details in our MangoPay dashboard are also equally filled.
Also tried to disable and then re-enable the plugin in case there was a glitch somwhere by any chance, but didn't work out.

Is there is anything we're missing here ?