Vendors cannot upload their profile logos

  • Posts: 105
  • Thank you received: 4
  • Hikashop Multisite
1 year 9 months ago #348781

-- HikaShop version -- : 4.7.1
-- HikaMarket version -- : 4.1.1
-- Joomla version -- : 3.10.11
-- PHP version -- : 7.4.33
-- Browser(s) name and version -- : FIrefox

See screen shot, i checked myself. JPG, PNG. Large files, small file. its doesn't matter. Please help? You can sign up and vendor for free code is 1st100. Click on sign up to sell under vendors.

Community Builder activated hikamarket then you can click on create/edit shop under vendors

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 26156
  • Thank you received: 4028
  • MODERATOR
1 year 9 months ago #348802

Hello,

I was not able to reproduce your issue in our test websites.
You have to check your HikaShop upload folder and see if you have sub folders for your vendors.
www.hikashop.com/support/documentation/5...nfig.html#main_files

If the files are there, it means that something is messing up with the returned ajax content.
And if the content is not there, you might have more details in the returned ajax content.

To see that content, you have to open a browser developer console (ctrl + shift + i ) and see the network tab.
We need to se the JSON content of the uploads.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 105
  • Thank you received: 4
  • Hikashop Multisite
1 year 9 months ago #349234

That took me to an unrelated area.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 26156
  • Thank you received: 4028
  • MODERATOR
1 year 9 months ago #349251

Hello,

And ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 105
  • Thank you received: 4
  • Hikashop Multisite
1 year 8 months ago #350032

What do you mean and? you send me a url that isn't related to the issue I'm having.

Please Log in or Create an account to join the conversation.

  • Posts: 26156
  • Thank you received: 4028
  • MODERATOR
1 year 8 months ago #350043

Hello,

My message contained 3 parts.

1 - Indications regarding the HIkaShop upload folder ; and a link to check your configuration in order to know what is your configured HikaShop upload folder.
2 - Something to check in that folder.
3 - An analyse to do by using your browser console and see what is the nature of the error.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Moderators: Obsidev
Time to create page: 0.069 seconds
Powered by Kunena Forum