Hello,
I don't know which version of HikaMarket you're using (as usual...) but that issue has been fix in September 2021.
When you open a ticket, please provides the versions (Joomla, HikaShop and HikaMarket) you're using and also details which will allow us to check your subscription status.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.