Order notification at status confirmed and paid.

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11 years 5 months ago #106255

Hello'

Today I discovered that my vendors receive an ordernotification when an order is created. One of my vendors reacted immediately to this notification. The fact is that this order still is not confirmed and paid.

I want my vendors to receive a notification AFTER the order is confirmed AND paid to avoid disappointment and discussions about orders.

Is that possible?

Thanks

Sjaak

Last edit: 11 years 5 months ago by Sjaak.

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11 years 5 months ago #106304

Hi,

You have to unpublish the "Order administrator notification" to not send the notification at the order creation.
HikaShop does not send an email to the administrator when an order is confirmed (but there is the payment notification which is sent by the payment plugin itself).
We will see to add new order notifications for the administrator which will be filtered by HikaMarket for the sub-orders.

It is already possible to add a little check in the HikaMarket mail class (in the function "processOrderEmail") in order to not send the "admin order notification" is the order does not have a right status but, if HikaShop does not send an email when an order is confirmed, the vendor can't receive it.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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11 years 5 months ago #106315

Thanks for your answer Jerome.
I can live with the idea that vendors don't receive an email at order creation (for now). The payment notification should do the job then.
It took me some searching to find this feature but I found it.

It would indeed be good to refine this process some more in the future.

Sjaak

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11 years 5 months ago #106463

Hi,

We are working on improvements for emails.

For the moment, you can add a new filter for orders, like I said in my previous post.
You can edit the HikaMarket mail class (administrator/com_hikamarket/classes/mail.php) and replace

		$vendor_id = 0;
		if(!empty($mail->data->old->order_vendor_id))
			$vendor_id = (int)$mail->data->old->order_vendor_id;
		if(!empty($mail->data->order_vendor_id))
			$vendor_id = (int)$mail->data->order_vendor_id;

		if($supportEmail == 0 || $vendor_id == 0) {
			$do = false;
			return;
		}
By:
		$vendor_id = 0;
		if(!empty($mail->data->old->order_vendor_id))
			$vendor_id = (int)$mail->data->old->order_vendor_id;
		if(!empty($mail->data->order_vendor_id))
			$vendor_id = (int)$mail->data->order_vendor_id;

		$order_status = 'created';
		if(!empty($mail->data->old->order_status))
			$order_status = $mail->data->old->order_status;
		if(!empty($mail->data->order_status))
			$order_status = $mail->data->order_status;

		if($supportEmail == 0 || $vendor_id == 0 || $order_status == 'created') {
			$do = false;
			return;
		}
So the order status notification will not be sent when the order_status is "created".

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: Sjaak

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11 years 5 months ago #106750

Thank you very much


Sjaak

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11 years 3 months ago #118570

Hey Jerome,
We too have this same situation.
I just want to make sure I understand this post correctly,

If we edit this file with the code you provided, we than do PUBLISH the "Order administrator notification"
and these changes will prevent the CREATED from being sent? Now only sending when CONFIRMED?
OR did I miss something ?
If our vendor, get any other email other than AFTER product has been paid for, it will be very confusing to them and create
a mess.
Could you please just let us know if this is the best way for now ?

Thank YOU

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11 years 3 months ago #118592

Hi,

The code provided exclude the "order vendor notification" when the order is created.
So the email is sent when the order is confirmed, cancelled, or shipped.
But you can modify the code in order to change it.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 3 months ago #119358

Hi Jerome,

I don't want my vendor to receive the created email and I tried to make your edit but can't seem to find the right code to replace. You said the file that needs to be changed is located here: administrator/com_hikamarket/classes/mail.php. However I can't find a file there.

I was able to find a file located administrator/components/com_hikashop/classes/mail.php. However, the code you suggest replacing does not appear in that file.

Is this an edit that can only be done for the paid version of hikashop?

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11 years 3 months ago #119359

Hi,

Please see : www.hikashop.com/forum/22-market-bug-rep...d-hikama.html#111658

In the next version of HikaMarket it will have some options for these elements.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 3 months ago #119360

In the meantime, is this only an edit I can make in the paid version?
I don't mind adjusting PHP code to do this, I just need to get it done.

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11 years 3 months ago #119371

Hi,

In HikaMarket 1.2.0 you have to edit the file but in HikaMarket 1.3.0 there will be options for that.
So by updating HikaMarket 1.2.0 to HikaMarket 1.3.0, you will lost your file modification but you will find the option.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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