Dear Jerome,
I have been a Teacher for about 30+ years around the world for different Air Conditioning Companies.
Teaching in a right way would have been giving the solution (you do not know what time schedule I do have) and explaining how the change was easy to made and why.
Both of us wouldn't have lost about 2 days.
I could, once I had time for it, spend time in learning how you've made the changes.
A more positive way to gain the same result.
The best Teacher is a person who is able to put it self at the same level then his students.
My knowledge level in PHP is quite like zero, I've said it in my post, learning just what
means in PHP would take me about a day to get it... Do you think you've helped me in your fist answer ?
Just think, I am Now 55 years old, got a new Job (took me about 3 years to get one) since a month I am building a shop for my Boss (the first time I am doing that with Hikashop), My Boss want the shop ready for production by Christmas. I have enough to do with all the rest. Taking about 2 days to get a line of PHP, is too much time for me actually. But in January, I will have time to spend in learning and getting more independent in PHP.
Should I explain my life each time I need real support ? I think that you, once you put yourself in my own position, would also say no; isn't it ?
As said, try perhaps to be more positive (you do not know in which position the people might be and they are not here to explain you all their life) give the answer and teach the people how you've got this answer. Doing so you will gain time, they will gain time, and they will scherich you being such an avenant teacher.
Some of them will never take time to learn, and just take profit from your help. But in your opinion, how many people like that are in our business ? 10%, maybe more, 20% ? That means that 80% or the people you've helped are now scheriching you and telling all the other people around them (maybe future customers for you) how great Hikashop support people are (open source designer, open minded people).
What do you think about this approach ? Doesn't it look more positive, with for those who want to learn, the same result ?
Best regards
Stéphane