How to manage comissions/fees for vendors?

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5 years 6 months ago #306063

-- url of the page with the problem -- : eshop.bid/
-- HikaShop version -- : 4.0.3
-- HikaMarket version -- : 3.0.2
-- Joomla version -- : 3.9.5
-- PHP version -- : 7x

I configured my stores to process all payments. Therefore, my understanding is that commissions are requested by vendors at any time after transactions have been confirmed. (The request action generates an email with the amount and vendor name - Ok)

In Admin back-end there is a record of the Unpaid Commission as seen in the attached screenshot.
Obviously, the amount must be sent to the vendor somehow...in my case PayPal.

The question is: How to manage these unpaid commission/fees? How do I set them to Paid or completed so that vendor will not submit Payment Request more than once?

Any help is appreciated.
Thank you




Any help will be appreciated.

Thank you.

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Last edit: 5 years 6 months ago by webreplicator. Reason: image attached for vendor payment request

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5 years 6 months ago #306074

Hello,

The "Payment request" is a way to the vendor to ask to be paid ; but maybe all the order he want to be paid cannot really be paid.
So that request do not create anything in the database, it's more a notification than something else.
Afterwards in the HikaMarket backend you have a button called "Pay", which allow you to pay a vendor for its unpaid orders.

But, because you have a negative value ; I suspect that your vendors are receiving directly the money from the customers.
So you do not need any "payment request" since the vendor do not have to ask for some money, he own you some money.
Thus, the "Pay" button will not be the same button ; it will do same kind of action but instead of generate you an payment invoice and redirect you to paypal to pay your vendor ; it will generate an order and ask the vendor to pay that order for your fees.

Afterwards, if your vendors do not really receive all the money from the customers, it means that you do not use the right HikaMarket mode.
www.hikashop.com/support/documentation/1...ml#config_market_tax

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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5 years 6 months ago #306114

I still have a lot of test to perform, as i had other extensions installed.

However previous answer does make sense....but it does not seem to be working that way.

1. The store is receiving full payment, I plan to keep 10% and pay the vendor 90% Please see screenshot.



2. according to your answer there shouldn't be a negative value based on the configuration settings. Maybe the negative value is correct...but it should be labeled properly in vendor's side to eliminate confusion.

Thanks for your response

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5 years 6 months ago #306116

Hello,

1 - So you are using the right "market mode" but your configuration is not according to your description.
If you want to take a 10% fee, you have to set-up a 10% fee (and not 90%)

2 - Negative value means that the vendor must pay you money. Positive value means that you need to give money to your vendor.
Regarding your description, I don't think that you should receive money from vendors since you are receiving the customer payments... So there is something wrong with a previous configuration and probably, old orders.
You should clean up some test orders in order to have something to re-start your tests. With old and incorrect data, it would generate unwanted side effects.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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5 years 6 months ago #306153

I think I got it.
I had Ask payPal email and PayPal required. enabled. so all payments were directed to vendor.

I think I am on the right path. I will continue testing.

Thank you

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