Vendor order status update emails not sending

Hi,

First, please check in the menu Customers>Emails history. Do you see the vendor emails there ?
If you do but you didn't receive them, then it means HikaShop/HikaMarket sent the email to the email server of your hosting for delivery but it got lost along the way for some reason. In that case, the log of the email server should have the information of why the email didn't get to the receiver.
If you don't get the emails in the email history, please check the menu System>Emails of HikaShop and make sure the email is published there.

Hello,

Please check your HikaMarket ACL to be sure that the ACL "order/notify" is right available.
And please add the "administrator" as a "User" under the vendor configuration so, the vendor will have an entry for that user to tell him to send the notification to that user (and email address).

Regards,

Hello,

You settings looks good.

Do you have HikaShop order notification emails ?
What payment method (plugin) are you using ?
If you modify the order status in the backend (via the order details), can you get the vendor email notification ?

Regards,

Bonjour,

Nous allons devoir vérifier directement votre configuration.
Cela va également nous permettre de confirmer votre problématique via la reproduire sur un environnement de test.
Pour nous envoyer ces informations privées, merci de passer via notre formulaire de contact en indiquant également le lien de ce thread forum afin que le ticket me soit bien directement attribué avec l'historique de votre problématique.

Cordialement,

Hello,

I checked your configuration and was not able to see any issue nor to reproduce.
I modified one setting and wanted to see if the next order was affected (I was not able to see a "test order" that I could modify on the fly to force the emails).

Regards,