Vendors payment in the backend

  • Posts: 66
  • Thank you received: 6
  • Hikamarket Multivendor Hikaserial Standard Hikashop Essential
1 week 1 day ago #365198

-- HikaShop version -- : 5.1.2
-- HikaMarket version -- : 5.0.0
-- Joomla version -- : 8.2.3
-- PHP version -- : 8.2.26

Hello,
I installed HikaMarket and I'm having trouble with some things.

My use case is pretty simple:
1. I don't want to use any front-end access/settings/etc.
2. I need 2 different vendors. They are set once and for all (always the same): vendor1 and vendor2
Basically, the products (concert tickets in my case) are sold by either vendor
3. When a product is created, I attach it to vendor1 or vendor2
4. The payment system is sogecommerce, everything is paid to the store. I want to be able to easily know what is due to vendor1 or vendor2
5. There are no shared fees or anything shared: each vendor will receive 100% of the sale that belongs to them

So far:
1. I've created vendor1 and vendor2
2. I've attached product1 to vendor1 and product2 to vendor2
3. I've "bought" some product1 and product2, all seems to work as usual, with mixed carts (product1 & product2) or single product in cart
4. In the backend if I go to HikaMarket > Vendeurs: I see my 2 vendors
5. I select vendor1 and click on the "Rapports" button: I see the right number of orders with the right amount due for each order but not the resulting amount (see attachment1)
6. If I go back to HikaMarket > Vendeurs and I click on the "Payer" button: The result is "Pas de commande" (see attachment2)

What's the issue?

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 26185
  • Thank you received: 4030
  • MODERATOR
1 week 1 day ago #365209

Hello,

You need to configure some fees for your vendors.
If there is nothing to pay to your vendors, it means that there is no fees and your vendors didn't "earn" anything from the sales.
But we can see in the report that they are 3 orders assigned to the vendor. If you look at the details you'll see that the vendor total is "0.00".

We need more details regarding that part of your HikaMarket settings :
www.hikashop.com/support/documentation/1...ml#config_market_tax

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 66
  • Thank you received: 6
  • Hikamarket Multivendor Hikaserial Standard Hikashop Essential
1 week 16 hours ago #365213

Hello,
Thanks for your answer.

I was aware of this part of the documentation, especially this :

HikaMarket will start to look at the fee configuration in the product itself, then in the vendor and finally in the global configuration.


There is nothing set, regarding the fees, in the products or the vendors. So all is in the global config.
But maybe I've misunderstood something?
Here my the market tab in attachment.

For the fee part I've tried "commandes" et "produits" with the same result

Regards

Attachments:
Last edit: 1 week 16 hours ago by marcmarc.

Please Log in or Create an account to join the conversation.

  • Posts: 26185
  • Thank you received: 4030
  • MODERATOR
1 week 6 hours ago #365217

Hello,

A 100% on Global fee means that your store will earn 100% of the price.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 66
  • Thank you received: 6
  • Hikamarket Multivendor Hikaserial Standard Hikashop Essential
4 days 15 hours ago #365229

Hello,
ok but what should be the right settings?

0% doesn't work
I have tried every possible combination that makes sense and it is the same result: orders are successfully assigned to the correct vendors but the amount due is still 0

Thanks

Please Log in or Create an account to join the conversation.

  • Posts: 26185
  • Thank you received: 4030
  • MODERATOR
4 days 4 hours ago #365242

Hello,

"0%" is the right configuration for your need.
Afterwards, I don't know what test you're performing ; so it's difficult for me to tell you what is wrong.

Please change the setting, perform a new test order and provide the details of the HikaShop order in the backend.
With the order product listing and other HikaShop order related stuff, HikaMarket also adds its content and we can see how the vendor total is processed.

Kind regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Moderators: Obsidev
Time to create page: 0.065 seconds
Powered by Kunena Forum