Hello Nicolas, I sent an email but here are the issues as well:
1. When going to check out for the first time as a new user, the system messages says "No shipping address entered". I cannot seem to find where to change this exact wording. It is much too short and misleading for the average customer. It needs to say something like "Please enter your shipping details to continue the checkout process". Just saying "no shipping address entered" makes a customer have to think exactly what is being asked and wonder.
2. When I had it set to register new users (it is currently disabled), it redirects a user to a page that says they must click to confirm the email address to continue. This is very bad as it takes the person away from the checkout process! While I agree they do need to confirm this, it should not show this message until after the person finishes checking out. I am not sure how to deal with this as neither current option seems acceptable in the process. One is too little (it makes no username/password) and the other pulls a user out of buying.
2. For a new customer on a page to checkout, the shopping cart shows up on the right and at the bottom which is very confusing. If a new user needs to register first, there is no point to showing the cart in either place (if it must, then only the bottom). It takes away from the focus of the person checking out. It's too much for the average user to see. The only thing they should see is log in or register and then proceed. And after they register, the cart on the right still shows up and should go away. I have tried to disable this via the modules but I can’t seem to find where and why it is showing up to disable it.
3a. I have both USPS and UPS plugins running to auto generate shipping quotes. From a display perspective though, it would be nice to have USPS show up in one half of the top and UPS next to it, instead of both methods being on top of each other. It just created too much to look at and was overwhelming if you try to offer a good choice for shipping. Drawing a frame set around both with a header saying USPS Shipping Options and UPS shipping options would be a much better way to display this.
3b. USPS should also have First class mail as the very first option to shop up as it is always the cheapest. Right now it is the last. A user may miss this if they are going quickly.
3c. Also, BEFORE the user has entered shipping details, UPS seems to be displaying shipping quotes and only after they register, it then shows the USPS as well.
4. USPS shows an error if entering an extended zip code that is common in the U.S., like 92802-1843. There needs to be a field validation for the zip code to prevent this or USPS cannot process to provide a shipping quote and throws up error messages, bad for users to see!
5. Sales tax is definitely still NOT working. I have gone through and made 5 orders with 5 different CA addresses. 2 of these orders are logged into the system now for you to look at. This confirms the tax issue I tried to explain to you that you said was working but is not.
6. I am getting email issues when trying to send confirmations via the to more than 1 person. I have stripped it back to a single email for now but here was the error:
The following from address failed: sales@hotpicksusa.com,michael@hotpicksusa.com
SMTP server error: : malformed address: ,This email address is being protected from spambots. You need JavaScript enabled to view it.> may not follow
The help file said to separate emails with a comma, which I did, but it causes email instantiation errors.
7. When using a credit card to pay, once you enter the credit card information in and click next, it simply refreshes the page. As a customer I'm completely confused because there is no message explaining to me what is going on. Both carts are still showing up at this point, the screen looks the same, except the credit card details are embedded in the page. This couldn’t be more confusing... what is common at this point is a simplified page showing the final options the user has chosen and a final "Please confirm your order is correct and click next to check out" and a button to do so.
8. When I finally click next after paying with a credit card, it shows another screen briefly with no message and then takes me back to the home page. As a customer, I'm thinking... Did I actually purchase or did something go wrong?
~Michael