wait list

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12 years 9 months ago #37886

I activated the wait list of out of stock products.
But there is something wrong.
After I clicked OK button the page doesn't change. The page doesn't change neither if I click on cancell button. If I click twice the cancell button the browser go on error: The Web page has expired.
If you want to see you could go here: www.lacasettabio.it/index.php?option=com...&category_pathway=21

However, after I clicked the OK button the system send me an email: cron ... Waitlist notifies checked.
How can I see who is the customer asking it and on wich product?

Why if I add the product the system doesn't informs the customer?

my site with Hikashop
www.lacasettabio.it

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12 years 9 months ago #37948

Hi,

For the moment, you have to check the database in order to see the list of waiting users.
The table is : _hikashop_waitlist

Email are not sent when you add product in the stock.
The waitlist is called by the Cron Task. So after you add some product in the stock you have to wait the next cron to send emails.

We will check the form in order to know why you have this no-refresh problem.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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12 years 9 months ago #37971

Hi Jerome,
nice to meet you!
I don't know where i can find the table "_hikashop_waitlist"

After I added some product I waited the next cron but no emails was send!
Help!

I think there is something wrong in my form.
Help

Thanks

my site with Hikashop
www.lacasettabio.it
Last edit: 12 years 9 months ago by lacasetta.

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12 years 9 months ago #37973

Hi,

You have to add stock to the specified product.
When the stock won't be empty anymore, the waitlist would send emails.

Example:
- "product 1" (id 1) has no stock.
- I can't buy it but I have the "waitlist" button on the product page.
- I register for the waitlist.
- The stock for "product 1" which was "0" previously is now "50".
- The cron task is called and the waitlist send email for the the 50 first customer who are waiting for "product 1" stock.

About the table, you have to use a SQL manager like "phpMyAdmin".
All joomla tables starts with a prefix (in general it's "jos") so the table might be called "jos_hikashop_waitlist".

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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12 years 9 months ago #37993

Ok,
I did what you exactly said in the example.
But there isn't any email sent to the customer.
I (super user) just receive , every 15 minutes, an e-mail like this: "Cron di HikaShop cominciato a 02 Febbraio 2012 10:57
Waitlist notifies checked"
It is all.

my site with Hikashop
www.lacasettabio.it

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12 years 9 months ago #37997

Hi,

Could you send me an access to your backend in PM ?
I will make some tests.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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12 years 9 months ago #38032

Unfortunately, after I went to see the folder "hikashop_waitlist" using "phpMyAdmin" I found my site blocked with the following error: "Infinite loop detected in JError".
the URL of the site is www.lacasettabio.it
I tried to restore it using the automatic backup of the server without success.
But I have a backup make with "akeebabackup" before the disaster.
But I do not know how to restore the site.
A little help?

my site with Hikashop
www.lacasettabio.it

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12 years 9 months ago #38084

Hi, I solved my problem with blocked site.
Now it works again!!! :laugh: :) :cheer:

I've just send, via pm, to Jerome, an access to my backend
The url is: www.lacasettabio.it

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12 years 9 months ago #38140

Hi,

Your product "CECI NERI" didn't have stock.
I subscribe to the "stock notification" and after that, I change the stock quantity in the backend (thanks to login details your sent me in PM).

Before:

Layout on product page : Inherit
Quantity : 0
Minimum quantity per order : 0


After:

Layout on product page : Inherit
Quantity : 50
Minimum quantity per order : 0


I set the stock for the product "CECI NERI" to 50.
After that, I wait for the next call of the "waitlist cron task" and I received an email.

Ciao HikaShop,

Hai sottoscritto la notifica magazzino per il prodotto: Ceci neri
Ci sono ora 50 prodotto(i) in magazzino
Guarda il prodotto.

Con i migliori ringraziamenti,
This email address is being protected from spambots. You need JavaScript enabled to view it.


So I think that the waitlist notification works fine.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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12 years 9 months ago #38144

Hi,
you are right!
I have found that the problem exists when there are products with variants.
Please try this: "Pasilla salsa gradevolmente piccante: vasetto g.120 "
www.lacasettabio.it/index.php?option=com...-piccante&Itemid=151

In that case we have the variant g.80 presents and the variant g.120 out of stock.

What do you think?

my site with Hikashop
www.lacasettabio.it

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12 years 9 months ago #38351

Hi,

We finally found the source of the problem.
A patch will be available soon !

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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12 years 9 months ago #38467

Hi,

You can change the code:

if($product->product_type=='variant' && empty($product->product_name)){
					$product = $class->get((int)$element->product_parent_id);
				}
to:
if($product->product_type=='variant'){
					$db =& JFactory::getDBO();
					$db->setQuery('SELECT * FROM '.hikashop_table('variant').' AS a LEFT JOIN '.hikashop_table('characteristic') .' AS b ON a.variant_characteristic_id=b.characteristic_id WHERE a.variant_product_id='.(int)$element->product_id.' ORDER BY a.ordering');
					$product->characteristics = $db->loadObjectList();
					$parentProduct = $class->get((int)$product->product_parent_id);
					$class->checkVariant($product,$parentProduct);
				}
in the file components/com_hikashop/controllers/product.php and that should solve the problem.

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12 years 9 months ago #38527

Now it works, but there are two problems:
- there is an english phrase that is not translated: "Click here to go back to the product page" . Where can I put my translation? There is not in language.

- On the email the system send for the variants there is not the name of the product; like this:
Ciao tony prova,

Hai sottoscritto la notifica magazzino per il prodotto:
Ci sono ora 1 prodotto(i) in magazzino
Guarda il prodotto.

Con i migliori ringraziamenti,
This email address is being protected from spambots. You need JavaScript enabled to view it.


Finally there would be an improvement to do.
After clicking OK, there are the messages to tell us that the system has accepted the request, but still required the "notify me when the product xxx will be available".
This should go away because the request was made​​.

my site with Hikashop
www.lacasettabio.it
Last edit: 12 years 9 months ago by lacasetta.

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12 years 9 months ago #38551

Right !
We will add your recommendations for the waitlist in our TODO list.

About the translation:
www.hikashop.com/en/download/languages.html#modify

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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12 years 9 months ago #38602

Ok for the sentence to be translated. I tried a second time and found it! excuse me.

But how about for the product name in the email missing? ( only on produts with variants)

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12 years 9 months ago #38605

The product name is not stored in variants, only in the parent product.
So there is the same time of problem in the email that Nicolas fixed in a previous post.
We will work on it very soon.

Thanks

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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12 years 9 months ago #38607

Ok,
thanks you two!

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12 years 9 months ago #38717

After the line:

if( ($c < $notify->product_quantity || $notify->product_quantity < 0) && ($c < $waitlist_send_limit || $waitlist_send_limit <= 0)) {
add the code:
if($notify->product_type=='variant'){
						$class = hikashop_get('class.product');
						$db->setQuery('SELECT * FROM '.hikashop_table('variant').' AS a LEFT JOIN '.hikashop_table('characteristic') .' AS b ON a.variant_characteristic_id=b.characteristic_id WHERE a.variant_product_id='.(int)$notify->product_id.' ORDER BY a.ordering');
						$notify->characteristics = $db->loadObjectList();
						$parentProduct = $class->get((int)$notify->product_parent_id);
						$class->checkVariant($notify,$parentProduct);
					}

in the file plugins/hikashop/waitlist_notify.php and that should fix the problem.

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12 years 9 months ago #38738

PERFECT!

Please give me notice when my recommendations for the waitlist in your TODO list come true!

Best regard
Thanks

my site with Hikashop
www.lacasettabio.it

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