Version 1.5.7 - Error during checkout

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12 years 6 months ago #51372

Hi,

I have just upgraded my dev environment to the latest business version 1.5.7 and am now experiencing a problem at the checkout.

When a user logs in to purchase a product, at the confirm screen - clicking next does not proceed them to the next step it simply adds another duplicate product and gets stuck there.

Any idea why this would happen?

Our settings should be only to ever have 1 item in the cart. I don't see how that would affect this though.

Please have a look at my dev environment dev.bellabuy.com.au

I have also attached screenshot of what is happening.



Thank you in advance.
Jac

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12 years 6 months ago #51460

Please turn on the "debug mode" option of the joomla configuration and try again.
That will probably display a MySQL error because some columns in the database are missing:
www.hikashop.com/en/support/documentatio...lity-issues.html#SQL

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12 years 5 months ago #51580

Thanks Nicolas. I have turned on debug mode, but can not see anything as referenced in your documentation. Is there something else you can suggest?

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12 years 5 months ago #51609

Could you turn off the "Use AJAX when possible for add to cart buttons" option of the Checkout tab of the configuration while keeping the debug mode turned on and try again ?
That might help display the error.

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12 years 5 months ago #51634

I have turned off the AJAX setting where you've suggested and still no luck with any errors displaying.

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12 years 5 months ago #51713

Could you provide a back end acess to your dev website via our contact form so that we can look at the problem ?

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12 years 5 months ago #51723

Thank you, I have just emailed your the details for the dev site.

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12 years 5 months ago #51869

Hi Nicolas,

Have you had a chance to have a look at this error on my dev site?

As a side note - the only reason I was upgrading was to try and resolve a "token invalid" error message that is being returned when you try to reset a password. Upgrading to the latest version of joomla and hikashop hasn't resolved this issue. I've tried a number of resolutions with no luck. I'm not sure if you could shed any light on that issue either?

Thank you in advance

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12 years 5 months ago #51900

Hi,

I just checked your website.
It comes from a customization of the file "cart" of the view "checkout" that was done via the menu Displa>Views. Removing the customization solves the problem.

Regarding your "token valid" error, it has nothing to do with HikaShop, so updating HikaShop won't solve it.
That's a common issue on joomla 1.5: docs.joomla.org/Why_do_you_get_a_Token_E..._a_password_reset%3F

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12 years 5 months ago #52147

Thank you Nicolas.

I have now upgraded my production website and just have a couple of small issues I'm trying to resolve and wondered if you could please help?

1 - FREE_PRODUCT text on checkout, how can I remove this?
2 - Refresh button under quantity - can I remove this?
3 - Final Total text - can I also hide this as well without messing things up?

Screenshot attached.

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12 years 5 months ago #52148

Sorry number 1 should read FREE_PAYMENT, not FREE_PRODUCT

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12 years 5 months ago #52221

Hi,

That's because you're missing the new translation key FREE_PAYMENT in your translation file.
Just add it via the Languages tab of the configuration.

You can remove the refresh button with that CSS:
.hikashop_cart_product_quantity_refresh{display:none;}

You can remove the Final total text with that CSS:
#hikashop_checkout_cart_final_total_title{display:none;}

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12 years 5 months ago #52316

I have added as you've suggested to the Languages tab, thank you.

Just still having trouble with modifying the CSS. (I'm a complete novice!)

Where exactly should I be placing the code? In the Cart View?

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12 years 5 months ago #52333

In the front end CSS file of HikaShop that you can edit via the Display tab of the configuation.

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12 years 5 months ago #52419

I added this code to the end of my custom CSS file but the items are still there. I'm obviously doing something wrong.

.hikashop_cart_product_quantity_refresh{display:none;}
#hikashop_checkout_cart_final_total_title{display:none;}

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12 years 5 months ago #52584

You actually broke the class attribute of the HTML by adding that CSS in your view file...
Because of that the same CSS code that you added in the CSS file of HikaShop cannot work.
You will have to edit the file 'cart' of the view "checkout" and revert the modification you did there.

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12 years 5 months ago #52592

Hi Nicolas,

I have removed all customization on the cart view, the code now is in the CSS file and still the items appear on the checkout.

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12 years 5 months ago #52671

It works. I can't see anymore the elements on your website and I can see that the CSS is in the CSS file of HikaShop.
Just refresh your browser's cache and you will see it too...

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