ISSUE: The following from address failed

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11 years 11 months ago #82007

I get this message when I tried to purchase something from my site:
The following from address failed

This appears just before I get redirected to the Paypal site for payment.

Could you kindly advise as to what may be the cause of this problem?

Thanks.

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11 years 11 months ago #82058

Could you give us a screenshot of the error ?

I search for the text "The following from address failed" and I found nothing, so I'm not sure that it come from HikaShop.

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11 years 11 months ago #82098

Hi Xavier,
Thanks for your prompt response. I am attaching a screenshop of the error for you here.

Attachments:

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11 years 11 months ago #82118

Hi,

When the order is created, your website try to send two emails. One for the administrator, one for the customer.
This error message is a Joomla error message, saying that the email send have failed (because the "following from address failed".

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 11 months ago #82121

Thanks for your prompt response. I just changed the settings at Joomla and the email is working again.

Cheers

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