Internal error when configuring

  • Posts: 7
  • Thank you received: 0
11 years 6 months ago #104233

I am trying to save a configuration change in my Hikashop and am getting the following error message:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, This email address is being protected from spambots. You need JavaScript enabled to view it. and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Can you help as I need to change the settings regarding accepting payments after the order is placed.

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
11 years 6 months ago #104235

Hi,

Can you provide us the details of the error in the server error log (specially in the PHP error log) ?

Thanks

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 7
  • Thank you received: 0
11 years 6 months ago #104258

Jerome,

I'm a novice who is self-running a store. Can you let me know where to find this info please?

Thanks,

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
11 years 6 months ago #104265

If you don't know how to look into your PHP error log, I recommend that you ask your hosting company to provide it to you since it depends on how they configured their servers.

The following user(s) said Thank You: onlinesolutions

Please Log in or Create an account to join the conversation.

  • Posts: 7
  • Thank you received: 0
11 years 6 months ago #104299

Jerome,

I updated my shop to the latest version and this sorted the issues out.

Cheers,

Please Log in or Create an account to join the conversation.

Time to create page: 0.061 seconds
Powered by Kunena Forum