Problem with checkout flow

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11 years 4 months ago #113530

Seems there is the following bug...

I have the checkout flow settings: cart_coupon_login,address,shipping,payment_confirm_status,end

When the customer is logined everything is okey. But when the customer is not logined and at the beginning added products to cart, then go to cart of checkout and login -> the address step is open -> press the next button -> address step is open again. And only after two taps of next button, opens the 3rd step - shipping.

Please advice, how to fix it?

Last edit: 11 years 4 months ago by appetit.

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11 years 4 months ago #113557

Hi,

When the customer is not logged in, the login step ask for his informations, and then the address step ask again the informations.
What you can do is put "login" and "address" on the same step.

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11 years 4 months ago #113581

unfortunately, no luck... address step appears twice in this way also...

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11 years 4 months ago #113591

Hi,

Can you show me how did you configured your checkout workflow through some screenshots and also give me a link to your web site for testing purpose ?

Thanks ;).

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11 years 4 months ago #113601

Mohamed, the screen of checkout workflow:



I have sent the link and test username to you in PM.

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11 years 4 months ago #113605

Hi,

Were you talking about these address fields (cf screenshot)? if yes, that's just the registration form and not and address step, then your customer will be able to verify and won't have to set their address through the address step.

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11 years 4 months ago #113624

nope... if you try to add products in the cart (beeing not logined), then go to checkout: 1st step is cart and coupon, push the next button -> 2th step login - enter test username and password - then push next button -> 3th step address - push next button -> 3th address step loadded again. And only if push the next button again it loading the next delivery step. So address step appears twice on some reason...

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11 years 4 months ago #113650

as I noticed that something is wrong with Hikashop user login form, because when logining via Joomla user form everything is okey...

Last edit: 11 years 4 months ago by appetit.

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11 years 4 months ago #113876

Hi,

What I was saying is to try this configuration:

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11 years 4 months ago #114189

I have resolve this issue by replace hikashop login form to joomla login form.

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