Geolocation plugin returns 'API ERROR' on homepage

Hi team !

I have a serious issue

Not sure when exactly, but the Geolocation plug-in started at some point to return an error on the www.benedictecaillat.com homepage.
I did nothing particular on this website for around 10 months.

First, it took me 10 (ten!) hours to find what was causing the issue. Time really lost for nothing...
Anyway, now that I know that it comes from that plug-in (just disabling it solves the system message), I have tried many things:
- disabling the Gzip compression (have read on another post that it had interfere with that plugin in the past)
- checked my API key on ipinfodb.com/
- updated my info and the server IP (in case) on ipinfodb.com/
- remove some JQuery and other Google API calls stuff (you never know)...
- changed the settings in the plugin
- tried to use the 'Components checked' option in the plugin to limit the effect of the plugin...

Nothing works!
Except if I disable the plugin. But if I do that, things like the currency is not correct anymore in the shop (it doesn't switch to € for France, instead of the default £)...

Luckily, you can get rid of the warning in one click, and most of the time, you need to empty your browser cache & history once you saw it one time, if you want to see it again.

But I absolutely cannot let things like that anyway.

Help !!
Many thanks in advance,

D.

*** INFO ***
-- url of the page with the problem -- : www.benedictecaillat.com
-- HikaShop version -- : 2.2.2 (and the ones before)
-- Joomla version -- : 2.5.14 stable
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : ALL
-- Error-message(debug-mod must be tuned on) -- :
System message
cURL failed. Error: connect() timed out!API returned error:

Hi,

I'd like it to be that simple.
But then how can you explain:
1) that I have NO issue with the other API connexions (Google font, Analytics...)
2) that when I disable the 'Set currency' on 'No' in your plugin, things work properly (except that Hikashop doesn't select the right currency...).

Especially the n°2 somehow means that there's an issue with the plugin and the API... I have read that they changed something about naming conventions on countries last year... Something like that?

Anyway, I'm afraid it is related to this API.
Your opinion, bearing in mind those news elements?

Thanks for your help

D

OK, sure about those APIs.
Forget about them.


Nothing explains the n°2 in my last post: why I can let your Plugin published and just disable the 'Set currency' by selecting 'No' to prevent this error to appear. This clearly indicates that the API is reached (the 2 others options in your Plugin are handled!).


And a 3°) point: it was working with this exact configuration for more than 6 months... The OVH server is the same, nothing has changed!

I have tried plenty of things. i really don't see why this is happening now.
Many thanks in advance for your help

Cordialement,
D

I really need some help here...
PLease check my previous post...

1) I've got this system error pop up on homepage
2) currency selection doesn't work anymore
3) website is very long to load

If I disable the Geolocation manager, no more error and website load lights peed.
But automatic currency selection is of course not working better.

Again, this was working very well before, on the same server, with the same config. It is NOT a question of server rights, the server is NOT down, and the IPinfoDB conf has been the same from the beginning, and was working fine!

Can't it be that the Plugin got old, and that IPinfoDB API has slightly changed (that's by the way what they claim on their website: www.ipinfodb.com/index.php ).

On top of that issue, is there another way than geolocation to automatize the currency selection?

I try zillion things, checked internet, your forums...
I need help.

Many thanks in advance,
D

If that was so, why can I let your Plugin published and just disable the 'Set currency' by selecting 'No' to prevent this error to appear???
This clearly indicates that the API is reached (the 2 others options in your Plugin are handled!).

So your advice is not relevant:
my server (OVH mutualisé ultra classique) is letting things happening.

Any other idea? You said that your plugin hasn't been modified since October 2012 while IPinfoDB mentions extensivly that they did change things in their API begining of 2013: Please be informed that on 1-Jan-2013 onwards, our API will return the United Kingdom country code as "GB" instead of "UK", to fully comply with ISO-3166 standard.

Weird enough, my website tries to handle GB currency...

So... Any other idea?

Thanks in advance