No email to customers

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11 years 5 days ago #132946

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : 2.2.2
-- Joomla version -- : 3.2.0
-- PHP version -- : xxx
-- Browser(s) name and version -- : Firefox
-- Error-message(debug-mod must be tuned on) -- : Error_message

Since a couple of days (after my update I guess) customers don't receive a email when the order on my website. I do receive as administrator the e-mails? I tried to check everything, but can't seem to find the problem?

Regards Jarno

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11 years 5 days ago #132952

Hi,

Do you have customized your emails ?
Do you have errors in your PHP error log ?
Do you have some content while using the button "email" in the order edition (in the HikaShop backend) ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 5 days ago #132985

Hi Jerome,

I need to go to work but will check it tonight. Maybe it has something to do with my other post:
www.hikashop.com/forum/install-update/86...-onset-on-email.html

I do use guest checkout without login.

Didn't customize the e-mails
Where to check PHP logs?
Yes, I get the order and correct e-mail adress

Ragards Jarno

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11 years 4 days ago #132993

Hi,

I think that you have wrong modified the preload file and you have introduce a PHP error.
In the preload files, please use the default content:

'HI_CUSTOMER' => JText::sprintf('HI_CUSTOMER', @$customer->name),
Or this modified one:
'HI_CUSTOMER' => JText::sprintf('HI_CUSTOMER', @$data->cart->billing_address->address_firstname),
Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 4 days ago #133139

Hi Jerome,

Sorry, I don't understand what to do.

Preload File?
What line needs to be where?
I'm realy a dummy in this.

Today someone ordered something and now both me and my customer does not receive an e-mail. Before, I did receive an e-mail. When I go to orders and want to change the status normally I can select to send an e-mail. Now I get a error that the mail system is not working at the moment. See image.

Is it possible to give you guess a temporary access to the site to check?

Regards Jarno

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11 years 4 days ago #133140

I didn't change anything, only update joomla from 3.1.5 to 3.2.0.

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11 years 4 days ago #133141

Hi,

The error message displayed in the second screenshot of not an HikaShop message, it's a Joomla message which say that the mail function is disabled.
You have to reactivate it if you want to send email.
It's not related to HikaShop.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 64
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11 years 4 days ago #133144

Yes your right! It was a Joomla problem. I just turn off and turn on the php mail to send mail and back to php. Now everything works fine.

Thanks

Regards Jarno

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