Pop Up does not show after Add to Cart is clicked

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10 years 10 months ago #139745

-- url of the page with the problem -- : www.handychef.com.au/product/46-traditio...-sleeve-chef-jackets
-- HikaShop version -- : 2.2.1
-- Joomla version -- : 1.5.26
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : Chrome Version 31.0.1650.63
-- Error-message(debug-mod must be tuned on) -- : Error_message

Hi, I have error in my client's website. It does not show pop up modal window showing "continue shopping" and "go to check out", when a button "Add to cart" is clicked.

In the config system of Hikashop plugin, in the Cart settings, we still have the option for "After a product is added to the cart" is set to "stay and display pop up notice" .

At first, I thought it may be due to javascript issue or component php file for hikashop - any idea where to locate?

I would appreciate if someone can help me in rectifying this problem

Thank you,
Handychef

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10 years 10 months ago #139824

Hi,

It looks like a conflict between the mootools joomla library that HikaShop uses for the popup and the jquery library that the mod_scrolltop module that you have on your website.
The first thing to try, is to install and configure the plugin jquery easy for joomla in order to fix the conflict.

extensions.joomla.org/extensions/core-en...jquery-scripts/18327

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10 years 10 months ago #140333

Hi Nicolas, thanks for your prompt reply, much appreciated. I have installed the plugin Jquery easy, and enabled it on. Unfortunately nothing happens, and the issue still show the same. I was wondering for the add to cart pop up notification, what jquery version does the hikashop require? Maybe I can just disable mod_scrolltop module first to see if it works.

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10 years 10 months ago #140335

Quick note, I have disabled mod_scrolltop but it still not resolve the issue.. Any ideas? Could it be any changes in CSS can also affect it?

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10 years 10 months ago #140363

I see that you have another issue with the plugin mtupgrade which adds mootools after the modal library of joomla on the page instead of having them in the inverse order and thus the modal library doesn't find mootools when it needs it and thus the modal popups cannot be initialized.
You can see that if you look at the source code of the page and the javascript error console on that page with firebug or chrome's inspector.
Once you fix the javascript errors with mootools/jquery on the pages, the Hikashop will be initialized and they will display.

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