Some emails not being sent if embed images is on

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10 years 2 months ago #170885

-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.4.28

The order notification email is sometimes not being sent on a successful order.

The orders are correctly being set as 'confirmed'.

The emails that don't work are ones that have the same domain name as our shop. Other emails (tried gmail) work as expected.

I have not modified the email.

However, if I turn off 'embed images' in the system config, the email works (but the images don't - perhaps because it's coming from a https rather than http?).

I'd like to have 'embed images' turn on preferably, but having the images working is useful.

Last edit: 10 years 1 month ago by nathankeenmelb. Reason: hikashop version number wrong

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10 years 2 months ago #170907

Hi,
Reading that thread will probably help you :

HikaShop uses the standard joomla email sending functions. If you have a problem only on that email, it means that the problem is the content of the email.
Fist, you should check your different settings in the hikashop configuration under the tab mail. The encoding might not be correct for your email server, it could the ad name option , etc.
What you could try also is to send an email via the interface in sales when changing an order information. Does that work ? If yes, then, the problem is really the content of the order creation notification.
It could also be that your hosting company doesn't allow you to send more than one email per thread and at the end of the checkout, two emails are sent (1 to the customer and 1 to the vendor). So you might want to check on that with your hosting company.

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10 years 2 months ago #171111

Email configuration settings seem fine, because as I said, the emails are working for other emails outside of the shop's.
Hosting company restrictions - not relevant, because I have received emails fine with other email addresses.

But, email via the back-end interface works in that I get the email every time regardless of email address. However, if I turn off embed images, it does not show the images (but the source code reveals it's all coming through correctly - I can click on the link and get to the image).

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10 years 2 months ago #171150

Hi,

If you don't embed the images in the emails, the receiver will still be able to see the images in the email by just clicking on the button of his email client to display the images. If you embed the images, then it is not necessary for the receiver to click on anything to see the images in the email, but some email server, like apparently yours, cannot handle embedded images, either because of a restriction in their configuration, no support for it, or because the images are too big to be embedded in the emails that the email server is trying to send.
I would recommend that you contact your hosting company (which is usually providing your web server with the email sending capability via its own email servers) so that they can tell you what's going on with the embedded images in your emails.
On our end, there is not much we can do as HikaShop is only telling your email server (via the Joomla library) to send the emails with the images embedded or not, but it's then up to it to actually send the emails.

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