Email marked as spam

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10 years 2 months ago #171077

-- HikaShop version -- : 2.3.2

Hi there! I do not know if this can be considered a bug, but the order confirmation email sent with Hikashop Starter are placed in your Spam folder. How do I fix?

Thanks in advance.

Regards,
Alessandro

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10 years 2 months ago #171083

Hi,

Our emails has been test on spam tests, I don't think the problem is linked with the content of the email but with the configuration of your email server (reverse name, hostname, dkim, etc).
So, please use a spam mail tester like : www.mail-tester.com/

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 2 months ago #171172

I did check on that site. I received a rating of 7.5 out of 10.
I, for the moment, sending emails using Gmail. The problem might be?
Buying a domain and so consequently an email [at]domain[dot]com solve the problem?

Regards,
Alessandro

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10 years 2 months ago #171179

Hi,

Google can probably be the cause of that. Using another domain to send emails can increase the result in mail-tester and so prove that the mails will not be sent in spam.

Do you have edited the HikaShop email contents ?

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