Problem with the discount system

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10 years 1 month ago #174180

-- HikaShop version -- : 2.3.3
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.3.25
-- Browser(s) name and version -- : Chrome Version 37.0.2062.124

I have a problem with the coupons. It does work properly, if you go on the site and try for example the coupon 009 (20% off in the Canada region) you will see what ot does. Even if you dont enter the coupon number its taking 20% off any item? Before updating Falang, Hikashop and joomla to there last version the coupon system was working just fine, the discount appeared just before the taxes at the bottom of the order page, now the bahavior has changed and its showing (-20%) just beside the price of the product? Nicolas from Hikashop knowns about this as i send him a couple of emails about this, but i'm still waiting for his reply.

Please get back to me on this issue.

Thanks
Martin Ouzilleau

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10 years 1 month ago #174182

Hi,

Please try again with Falang deactivated and see if that helps. If so, please contact the Falang developer for help.
It seems that the previous Falang release had some serious issues.

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10 years 1 month ago #174546

Hi Nicolas,

i contacted Stephane of Falang and he send the last version of Falang, 1.4.3 i think, this did resolved a problem i had with automatic account creation but i still have the same issues with the coupon system but only when i use the % discount and not the flat rate method.
The % discount appears on the site even if i'm not logged in as a user and even if i did not enter the coupon number in the coupon field?

I've send you al the information by email, can you check this please.

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10 years 1 month ago #174549

Hi,

If you use a zone in your coupon or discount, it means that HikaShop have to check the user zone.
To check the user zone, the user has to be logged, so HikaShop can see his address.
Otherwise, the "main zone tax" will be use for the user zone.

After that, they are discount and coupon, which are two things totally different.
A coupon is applied on the cart when the user enter it (and you can have "auto loaded" coupon) and the discounts are applied automatically to the products.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Last edit: 10 years 1 month ago by Jerome.

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10 years 1 month ago #174575

Hi,

i understand your explanation but here is my problem. I created a discount of 10% for users in Canada, so this is suppose to show to a product but only once a user is logged in and Hikashop system can verifiy his address right? But this is not what happens, the discount shows on the products anyway, even if you are not logged in? Is this normal? As for the coupon with a flat rate, i'm able to enter the coupon # and see the amount applied on the order even if i did not register the account yet, is this normal? Don't we have to be logged in for the system to check the address first to apply or not apply the coupon of discount depending of the zone?

Is there someone at Hikashop that could check my coupon system on my site (i'm ok to pay for this) to verify if everything is working the way its suppose to? I need this help (support), i'm ok to pay for this work, please get back to my on this as i need to know if i did something wrong or if i made a bad configuration somewehre on the control panel of hikashop.

I would really appreciate this.

Last edit: 10 years 1 month ago by paci8188.

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10 years 1 month ago #175444

Hi Jerome,

i havent heard from you or anyone else at Hikashop regarding my problem with the discount (%) problem i have?

Can you help me with this or not?

Can you check whats going on on my site? I can give you access by sending you all the information by email, just let me know please.

Waiting for a reply from you or anyone that can help me at Hikashop.

Martin

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10 years 1 month ago #175461

Hi,

Sorry for the delay.
In the discount / coupon settings, if you want to restrict it to a zone, as you said, the user must be logged in in order to have his address. So you can set a restriction for the coupon/discount on the user access level too.

Allow this only for the registered customers and in the correct zone. This way you will have the desired behavior.

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10 years 1 month ago #175564

Hi Xavier,

i dont think you understand, sorry. I know how to set-up a discount, you go in "Composants/Hikashop/réduction and then you configure what you need, you select a zone where the discount is to be valid and so on... The problem l'm facing is that even if i dont register as a user on the public site, i'm able to see the discount on all the products. As soon as a %% discount is activated on the back hand i go back to the public site and when i browse the products l'm able to see (10% discount) on each product? Thats not normal is it? If i use a Coupon with a fix amount and not a % discount then it works fine.

Again would you like to see whats going on in my site if i give you the access?

I need someone from your team to check this out, why wont you just say yes and go in my admin to verify what i'm saying?
Maybe i did something wrong (i dont think so) but its possible, you can tell me once you tested on my site.

Please get back to me as i'm trying to get support for this issue for more then 2 weeks now.

Thank you
Martin

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10 years 1 month ago #175629

Hi,

1. When you create a discount via the menu Orders>Discounts you have a "type" option where you can choose between "discount" and "coupon".
A coupon will only apply on the total of the order and the user will have to enter the code of the coupon in the checkout for that and the system will validate the restrictions before.
A discount will apply automatically to the products prices if all the restrictions of the discount are met.
The fact that you see the discount in % applied to your products prices and that you don't see the coupon in fixed $ applied to them is thus normal since it's because they are of a different type. It has nothing to do with whether they use a % or a fixed $.

2. If you restrict a discount/coupon to a zone it doesn't mean that the discount/coupon will only be displayed/usable after the user logs in. The discount/coupon will be displayed/usable as long as the current user zone is the zone of your discount/coupon. When the user is logged in, it is the address country/state which are used for the current zone of the user. When the user is not logged in, it is the main tax zone of your HikaShop configuration which is used.
On your website the main tax zone is Canada, so the discount/coupon will be displayed/usable even for non logged in users because the discount/coupon are restricted to that same zone.
If you want to have the discount/coupon displayed/usable only for logged in user, then, you want to set the "Access level" option of your discount/coupon to the user group "registered".

So as far as I can see, the coupon/discount system works fine on your website and it's been 1 week that both Jerome and Xavier keep telling you that it's just a matter of how you configure your discount/coupon, not a bug. Each time, we checked your settings and the system was working properly doing what you configured your discount/coupon to do.

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10 years 1 month ago #175696

Thank you Nicolas.

I'll work with the information you just gave me and come back to you if i have any questions.

Martin

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