Invoice number not on invoices or backend orders

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9 years 6 months ago #200564

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.0
-- PHP version -- : 5.5.24
-- Browser(s) name and version -- : Google Chrome Version 42.0.2311.135, Firefox ver 37.0.2, IE

Since updating my site to Joomla 3 and Hikashop 2.4.0 there is no invoice appearing on the invoices. I have the invoice number set as follows: Invoice No: {id size="4"} and the order number is set as follows: Order No: {id size="4"}.

The invoice displays the invoice number as follows:
Date: 2015-04-29
Invoice: Order No: 0021





Also no invoice number appears in the backend orders page.




Using the {automatic_code} setting does not rectify the error.

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Last edit: 9 years 6 months ago by VikingFreddy.

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9 years 6 months ago #200575

Hi,

Please check your configuration for the setting "invoice order statuses"
www.hikashop.com/support/support/documen...nfig.html#main_order

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 6 months ago #200615

Thanks for your reply.

I have checked the configuration setting for "invoice order statuses and they are set as shown below:

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9 years 6 months ago #200644

Hi,

Please re-download HikaShop 2.4.0 to get the latest patches.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 6 months ago #200675

Jerome wrote: Hi,

Please re-download HikaShop 2.4.0 to get the latest patches.

Regards,


I have downloaded the file as per your reply but unfortunately the problem has not been rectified. The backend orders are still displaying as shown in my original post.

Regards.

I checked back on my shop ver 2.4.0 that was running on Joomla 2.5.28 and the invoice number displayed as per the settings in the 'invoice order statuses'.

Last edit: 9 years 6 months ago by VikingFreddy. Reason: Added more information

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9 years 6 months ago #200676

Hi,

Is that the case even for new orders ?

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9 years 6 months ago #200694

Yes it is.

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9 years 6 months ago #200696

SORRY :blush:

I installed the older version of Hikashop instead of the patched version. Correct version installed and everything now works.

Many many thanks for your help

Last edit: 9 years 6 months ago by VikingFreddy. Reason: Added more information

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