Few issues before launch (Order Confirmation)

  • Posts: 63
  • Thank you received: 0
9 years 2 months ago #213133

-- HikaShop version -- : 2.5.0

Getting ready to launch a site today and have two outstanding issues.

1. We do not seem to be receiving any Order Confirmation emails once the order is placed and paid for. We have turned off the "Order Creation" emails, because we did not want those, only the Order Confirmation email after payment has processed. Anyone know what email these are configured to go to? Nobody seems to be getting them. Bug?

2. We are using the PayPal Advanced plugin, and it does not appear that this plugin passes any cart information to PayPal. Confirm?

Thanks!

Charles

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
9 years 2 months ago #213159

Hi,

1. Is the status of the orders changed to "confirmed" automatically after the payment ?
If no, then the issue is with the payment notification not being received by HikaShop. I would recommend to follow this FAQ:
www.hikashop.com/support/documentation/i...or.html#notification
If yes, then the issue is either that you turned off the "order status notification" emails via the menu System>Emails, or that the email was rejected as spam or something. Try to enter a BCC address in the settings of the email to another email provider like gmail to see if the email is sent. If you get it, then the issue is something related to spam.

2. That's indeed the case.

The following user(s) said Thank You: superdmon

Please Log in or Create an account to join the conversation.

  • Posts: 63
  • Thank you received: 0
9 years 2 months ago #213239

Gotcha, I think we got everything squared away. I believe one of the developers here is going to get the line items to pass over to paypal, it looks like you can get it to be supported by having them turn on a feature.

Last edit: 9 years 2 months ago by Jerome. Reason: remove quote content

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
9 years 2 months ago #213245

Hi,

www.hikashop.com/support/support/documen...form.html#additional
Like "Send order details".

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Time to create page: 0.055 seconds
Powered by Kunena Forum