Hi,
I am afraid that the HikaShop support team won't be able to help you for the Brainforge plugin.
As you know, that plugin is not part of the HikaShop package plugins and is not provided or developed by our team but, as the plugin name indicates, it is developed by Brainforge.
So, I recommend you to contact the Brainforge support for your issue.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.