Falang Translations NOT applied to order STATUS notification email

  • Posts: 128
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7 years 6 months ago #269609

-- HikaShop version -- : 3.0.1
-- Joomla version -- : 3.7
-- PHP version -- : 5.6

Hi there,

I use Falang to translate things like custom field labels and payment method name. I have noticed that the Falang translations are NOT applied in the "Order Status Notification" email. However they are applied OK to the "Order Creation Notification" email.

Same problem with HikaMarket "Market: order status notification"

Please help, thanks!

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  • MODERATOR
7 years 6 months ago #269688

Hello,

In HikaShop 3.0 we changed how the order statuses are stored in the database because translations systems like Falang could generate some unwanted and problematic side effects.

That's why we recommend to not translate the order statuses with Falang but with classical Joomla translations.
Like :

ORDER_STATUS_CREATED="Created"
Thanks to the usage of the functions "hikashop_orderStatus" and "hikamarket::orderStatus", the content is automatically translated if the translation is available. And if some emails are missing these function, feel free to notify us so we will fix it.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 128
  • Thank you received: 2
7 years 6 months ago #269725

Thanks Jerome,

But the problem is NOT with translating order status.

The problem is with translating Custom Field labels (in particular "Order Custom Fields") and Payment Method Names and Payment Method Description.

Falang is used to translate these elements around Hikashop and it works well, however these elements are not translated in the following Hikashpop and Hikamarket emails: "Order Status Notification" and "Market: order status notification".

These elements are translated well in the email "Order Creation Notification".

I hope the issue is clearer now.

Thanks!

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  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
7 years 6 months ago #269949

Hello,

I'm sorry but it's not.
Please provide a concret example of your issue ; with screenshot and configuration.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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