Automatic order cancellation email sending when disabled

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  • Hikashop Business
7 years 1 month ago #279188

-- HikaShop version -- : 3.2.0
-- Joomla version -- : 3.8.0
-- PHP version -- : 7.0.18
-- Browser(s) name and version -- : N/A
-- Error-message(debug-mod must be tuned on) -- : N/A

It seems as if the HikaShop Orders Automatic Cancel plugin sends a cancelation email even when it is set not to.

I found this thread www.hikashop.com/support/forum/orders-ma...cellation-email.html
and updated plugins/hikashop/order_auto_cancel/order_auto_cancel.php but I won't know if it works until an order is automatically canceled.

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  • MODERATOR
7 years 1 month ago #279190

Hello,

That plugin "order auto cancel" is there to cancel orders after a certain period.
But they are a lot of other possibilities to have "cancel" orders, like "invalid" payment notifications for example.
So you should first try to understand "what" cancel the order and then you'll now why the email is being sent.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 68
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  • Hikashop Business
7 years 1 month ago #279518

Sorry Jerome. I think I was not clear. I know the orders are getting canceled by the "order auto cancel" plugin which is exactly what I want but the plugin sends them an email notifying them of the status change which I do not want.

It still sends an email even when "Notify customers" is set to No (see attached)

Attachments:
The following user(s) said Thank You: Mohamed Thelji

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7 years 1 month ago #279573

Hello,

We just have added a fix regarding that issue, can you download the last Hikashop version through our website, install it and test it again ?

Thank you for your feedback !

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7 years 1 month ago #279622

Thanks Mohamed. That worked.

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