Order this month stay the same

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4 years 10 months ago #314253

Hello,
in the dashboard there is a part says Order this month the amount stays the same every month and never has changed , would you help us to diagnoses the issue, thanks

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4 years 10 months ago #314258

Hello,

Can you please provide the HikaShop version number that you're using in your website ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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4 years 10 months ago #314269

Hikashop Business 4.2.2, thanks

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4 years 10 months ago #314303

Hello,

Can you provide some backend references with full access (use our Contact us form for this) and on your side can you check that your database is well organized, and confirm that you didn't modify it yourself ?

Note : When using our Contact us form, add to your message an Url link to this topic.
Awaiting news from you to move forward on your subject

Regards

Last edit: 4 years 10 months ago by Philip.
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4 years 10 months ago #314321

Hello Philip, the issue i was given this website after the other developer has moved to a different state, and resulted that this website has been neglected and and has been hacked, then has been removed from Google Index, then the owner contacted us, and we had to hire a special company specialized in website security and malware cleaning, so now this website only available in USA, its blocked globally, i tried to reload the Hikashop again, but that did not help and there is no errors, any suggestions ? Thanks

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4 years 10 months ago #314329

Hello,

So far, hard to say, we will need to access ourselves the backend to process some checks, is it possible on your side to authorize to access it from France ?
And for provide the backend references, use our Contact us form, and don't forget to add to your message an Url link to this topic.
Awaiting news from you.

Regards

Last edit: 4 years 10 months ago by Philip.
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4 years 10 months ago #314382

Hello Phill,
I talked to them and here is the only solution available, we have to get your ip address that you are going to work from then we will whitelist this ip and from there you can login, this is the only way how to gain access from France, if this solution accepted , please email the your IP Address via email, im sure you have my email on record, thanks,you can use this website www.ip-fetch.com/
thanks

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4 years 10 months ago #314411

Hello,

I sent your a Private Message, awaiting news from you for the next step.
Regards

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4 years 10 months ago #314420

I could not find anything from you within my email, are you sure you sent it to the correct email, thanks

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4 years 10 months ago #314433

dont worry i found it, check your private msg, thanks

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4 years 10 months ago #314451

Hello,

Can you notify us when we will be able to access your website, so far I'm not able to access your backend and I only get this error message.

Awaiting news from you.
Regards

Last edit: 4 years 10 months ago by Philip.
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4 years 10 months ago #314462

Hello, Try now

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4 years 10 months ago #314464

I have added you to the administrator whitelist, admin tools does that, thanks

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4 years 10 months ago #314469

Hello,

Unfortunately for a reason or another, when I use your provided Url link for the Backend, I'm only reach your frontend home page...
Can you solve this, please ?

Regards

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4 years 10 months ago #314480

Hello I have disabled Akeeba Admintools, please see private msg, thanks

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4 years 10 months ago #314486

Hello,

Sorry but I get always the same result...
Regards

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4 years 10 months ago #314499

Im not sure what else i have to do, we have disabled the akeeba admintools totally, please check your private msg, thanks

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4 years 10 months ago #314508

Hello,

Always no success, you have to unpublished the plugin that redirect me to the home OR check your htaccess file maybe there is a custom code that don't allow me to reach the backend (throught a specific backend url or through ip).
Can't say much more from this... Sorry for this return, but we can progress on your subject without access your backend.

Regards

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4 years 10 months ago #314529

ok let me ask you this
see the screenshot, which one of these tables responsable about the statistics and numbers because obviously this is the issue, these files before the website hack




Thanks

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4 years 10 months ago #314538

Hi,

I personnally don't think that it's linked to the hack. It's more probably a bug or a miss configuration of something.
That's why a backend access would be great to be able to assess the situation.
Could you provide a screenshot of what you see on your dashboard ?
Supposing that you're using the "legacy dashboard" (you can change that under the Advanced tab of the HikaShop configuration), the widget is displayed based on the settings of the corresponding report. So you want to check the settings of that report via the Orders>Reports menu. And if you don't find what's wrong in these settings, please provide a screenshot of the settings.
Now supposing that you're not using the legacy dashboard but the new dashboard, you want to check the "Statistics" column in the menu System>Order statuses as only orders with their status enabled in that column will be taken into account for the calculations displayed on the dashboard.

Regarding the calculations on the dashboard, their are done dynamically based on the settings, and the data in hikashop_order and hikashop_order_product.

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