After all that!

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13 years 8 months ago #10963

Hi

I have spent all day adding shipping modules for Europe and the rest of the world. I have set up the zones correctly, but now when I make a test purchase and come to checkout, I get the following message:

The cart items combined weight is too big for all the possible shipping methods


Is it because I have had to create a zone for the non-european countries? Please advise.

Last edit: 13 years 8 months ago by deborahharrison.

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13 years 8 months ago #10965

Please post a screenshot of the listing of shipping methods and of your checkout page with the error and tell us the weight of the product in the cart at that moment.

That way we will be able to understand what you're missing.

The error message is for the weight, not the zone so it's not related.

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13 years 8 months ago #10968

There are 194 options in total (well you did say I could add as many as I liked!):

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13 years 8 months ago #10969

And

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13 years 8 months ago #10974

What about a screenshot of your checkout page with the error ?

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13 years 8 months ago #10975

Sure its:

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13 years 8 months ago #10976

Having said that, although my chosen address is Singapore, it still tries calculating for Europe! Despite me declaring the shipping zone as rest of world!!

Weird. :blink:

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Last edit: 13 years 8 months ago by deborahharrison.

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13 years 8 months ago #10978

How come you get the error message but the shipping method selection is displayed at the bottom ?
Do you use a recent version of HikaShop?

You didn't tell us the weight of your product and I didn't see the part of the listing of shipping methods near the weight 101-120 for the rest of the world...

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13 years 8 months ago #10982

I used 1.4.4 I have just upgraded to 1.4.7 (I only installed a couple of weeks ago!)

This screenshot of the Rest of world option in shipping:

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13 years 8 months ago #10983

And this one is the product listing and the weight is displayed down the bottom

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13 years 8 months ago #10988

Do you have singapore as a subzone of your "rest of the world" zone ?

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13 years 8 months ago #10996

If by Sub zone you mean a group that is set up like the Europe group that has the countries included in it then yes I have set that up the same way.

For example:

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13 years 8 months ago #10997

And listed under the zone list for rest of world:

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13 years 8 months ago #11003

Do you use PHP4 ? The problem could come from that:
www.hikashop.com/en/support/forum/2-gene...d-message.html#10551
If that doesn't solve the problem, please send us a back end access to your website via our contact form so that we can check everything.

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