Address and payment information missing

I am testing HikaShop on Joomla 1.6. A problem arises when I cancel the order at PayPal and return to my site to start over. As shown in the attached image, when I confirm the order, the system says "Please create or select an address." But the address and payment information is no longer available to select or change.

Hi Nicolas,

My work flow looks like this: cart,address,shipping,payment,confirm_cart_status_fields,end

OK, I understand that. Adding "login" to the workflow (cart,login,address,shipping,payment,confirm_cart_status_fields,end) creates a login/account screen.

But I don't want my customers to have to register or login. So I have "No Registration" set in the Checkout tab.

Is there a better workflow to allow for customers NOT to have to login to purchase a product?

Exactly. But, when using this configuration causes my initial problem, which goes like this:

I add a product to the cart,
Enter my name and address,
Select my shipping option,
Select payment option,
Confirm,
Redirect to PayPal to pay.


The problem arises IF I cancel the order at PayPal and return to my site to start over. When I add a product to the cart and select "Next" the system tells me to select an address, but there is no way to select the address I first created and no way to create a new address.

This is the only test page with the HikaShop module installed

paramipress.com/j16/index.php/books/mapping-the-dharma/mtd

OK, please try now.

Once again it seems I'm missing something.

My configuration looks like this:

Sorry, I gave you one image twice.

My workflow looks like this:

I'm not surprised that it worked. When I tested the system with the login view in place, it worked as expected.

I have removed the login view. I have removed the test orders. I have removed you as a user. Please try again.

Please follow the order process to PayPal. Cancel the order from PayPal. Return to the site. Place the order again. At this point my experience is I am unable to reenter my address and shipping information and therefore I am unable to place an order.

As I see it, having the "No Registration" option is a danger that may cause loss of sales. If a customer cancels an order at PayPal, then it will be impossible for that customer to place another order. You might consider placing a warning in your help file.

Exactly right. But what I've been trying to explain is that when I return from PayPal after canceling the order I am unable to enter any new address information. The only way I can create a new order is to delete myself as a user and start again. Only then can I enter my address.

Under this situation, a customer on the outside would be unable to place another order after canceling the order at PayPal. And that means a loss of a sale.