Paid download not working

Hi again, Nicolas.

I tested the paid downloads function and it did not work for me. I received a confirmation of the order from PayPal, but there were no instructions on how to download the file.

What am I missing?

As you can see in the image, paypal notifications are activated. I received a receipt for payment from paypal. But there was no link to the download.

If this is what you're talking about, you can see there is no link to the order. Any other suggestions on where the look for the problem?

OK, thanks, Nicolas. It makes sense.

But it seems most of the problems I've been having with HikaShop are because I want to avoid having my customers register and login in order to purchase. Your inline help system is very good, but the differences between registration, simplified registration, and no registration could be explained much further.

HikaShop is a good product and I'm still hoping it will serve my needs - once I figure it all out. But I would have given up long ago were it not for your excellent support. I thank you for your patience.

I am working with free version 1.5.0. I tested a download and experienced the same problem as Paul G. I have no option for changing the required registration.

20 minutes after confirmation of payment through PayPal, no email was received with a link to the download file.

Nicolas,

As the shop owner, I received:

Hello,
A Paypal notification was received with the status Completed. The order is now confirmed.


This notification was for the order D3 on the website robinsdesktop.com/ You can access the order details directly by clicking on the link below after logging in your back end:
robinsdesktop.com/administrator/index.ph...task=edit&order_id=3


I also received a separate notice from PayPal and invoice from my shop to the test email address.

My website is not on a local host.
My website was not under maintenance.
Allow payment notifications from PayPal was on.
I have not changed IP addresses.

I will check on the htaccess and the script issue, but having a merchant account I think they are ok.

It appears that everything worked except providing the link or the downloadable file.

*** Thanks for the quick response!***

nicolas wrote:

Ah ok, you're receiving the payment notification as admin ! Then it's not a problem of paypal notification.
The email to the user is sent just after the email to the owner is sent. Your customer should have received a notification as well (check your spam folder).

The "customer" did receive the notification.

The 2011-05-19 17:06 at robinsdesktop.com/
Hi Robin Holstein,

The status of your order No. has been changed to confirmed.
SUMMARY OF YOUR ORDER


Name Unit price Qty Total
Think Outside The Office

$8.00 1 $8.00
TOTAL without VAT : $8.00
TOTAL with VAT : $8.00
Billing address

Mr Robin Holstein

---

---

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United States of America
Telephone:

---

Once again, thank you for your order at robinsdesktop.com/ . We hope to see you again soon.

Best regards,
Robin's Desktop Shop[/color]

There was no link to the download that was paid for.

I see that you're not using the latest version (the email to the admin has now a whole recap of the order), so I would first advise you to update to the latest version.

Oh, but I AM using the latest. 1.5.0 . I just logged into the back-end to update and have a nice green bar informing me that I have the most recent, stable version.

If after that, you're not even receiving the admin notification email, it means that you have an email problem: your email server is rejecting the HTML emails, probably because of an encoding issue. You should try to tweak the emails option in the mail tab of the configuration of HikaShop.

I have ALL the emails. I have a notification of the order and I have the notification of payment received by PayPal, with instructions to ship the purchase. It is supposed to be a downloadable file.

Something still isn't correct. I replaced the file as instructed through c-panel. I tried to order the download with a "free coupon" and by paying through PayPal. (Using a test account)

I got order confirmation notices for both. I got a payment notification for the paid download. Still nothing with a link to the file.

I checked the product page, the file is still there but shows no downloads.

I was really hoping this would work and would have paid for the full version if it had. If it can't be resolved soon I will just uninstall HikaShop and go with something else.

nicolas wrote:

Could you give a link to your website so that we can test the problem ?
Since our last post, we released a new version which fixes that problem so you can just update to the latest version and the problem of the link to the order missing in the email will be fixed automatically.

www.robinsdesktop.com then Shop Robin's Desktop There is only one product, the book. Use coupon FREEBOOK

nicolas wrote:

I just tried on our demo website just to make sure that it was working and I can confirm you that by clicking on the link in the order confirmation email, I was able to access the order details page and download the files attached to the products in the order.

HikaShop will not update. I looked at that again today. It tells me "You have the latest stable version : 1.5.0."

I got the update version installed. It seems to be working with the coupon now.

Thanks much for your understanding and time.