Confirmation email before purchase

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13 years 8 months ago #11663

Hi,

I am having an issue with the payment process...

The only payment option I am using is paypal...When the customer is redirected to the paypal page from my site they receive a confirmation email to say that their purchase has gone through(from my site, not paypal) before they actually pay for the item with paypal...

You can see a test site example here...

cool-10.com/Joomla/index.php?option=com_...ut=listing&Itemid=60


Thanks in advance...

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13 years 8 months ago #11670

Hi,

I just tried to order on your website and didn't get the order confirmation email. I just got the order CREATION email. In that email, it's written: "Your order will be processed as soon as we receive your payment."

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13 years 8 months ago #11672

Ah yes, I missed that. Is there a way to set it so that they only receive this email only when the order has gone through...i.e they only receive an 'order created' email once payment has been processed?

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13 years 8 months ago #11682

When the order is confirmed, another email is sent to the user telling him that the order is confirmed but without all the information of the order.

You can deactivate the order creation email like this: www.hikashop.com/en/support/forum/4-how-...tus-emails.html#4984
You can modify the order status notification email with the file attached in the post www.hikashop.com/en/support/forum/5-supp...ifications.html#8149 so that it looks like the order creation one.

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13 years 8 months ago #11942

Great, Cheers....

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