Paypal problem

  • Posts: 97
  • Thank you received: 0
  • Hikashop Business
13 years 7 months ago #12710

How to implement paypal the right way? I followed the steps in the paypal article on the documentation page. I succesfully orders 1 items of my shop and payed with paypal.
Now the shoppingcart stucks on the shipping method page and won't get to the payment page.

I have 2 payment methods: Bank transfer and Paypal.

Does anyone knows what to do?

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 7 months ago #12711

Could you do a screenshot of the screen where you're stuck on ?

Please Log in or Create an account to join the conversation.

  • Posts: 97
  • Thank you received: 0
  • Hikashop Business
13 years 7 months ago #12712

awesomescreenshot.com/0afag7z85

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 7 months ago #12715

What is the checkout workflow you're using ?

Please Log in or Create an account to join the conversation.

  • Posts: 97
  • Thank you received: 0
  • Hikashop Business
13 years 7 months ago #12716

cart_coupon,login,address_shipping,payment,confirm_cart_coupon_status_fields,end

Please Log in or Create an account to join the conversation.

  • Posts: 97
  • Thank you received: 0
  • Hikashop Business
13 years 7 months ago #12721

When disabling the paypal plugin I can get to the next step where only Bank Transfer is displayed.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 7 months ago #12740

That's strange. There should be nothing blocking in paypal...
Do you have the messages displayed on your website ?
www.hikashop.com/en/support/documentatio...tibility-issues.html

Maybe there is an error message which is not displayed because of that.

Otherwise, if you try to change your checkout workflow to the original one, does it work ?
What if you just put the shipping and payment views in the same step ?

Please Log in or Create an account to join the conversation.

  • Posts: 97
  • Thank you received: 0
  • Hikashop Business
13 years 7 months ago #12827

The message tag is included.
When I put the payment and shipping method in one page it works. But why's can't you have 2 steps?
What we do is hack the problem, instead of solving :-)

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 7 months ago #12847

It should work in two steps. I was just asking you to do that to understand from where the problem could come.

As we can't reproduce the problem on our end, could you give us a back end and FTP access to your website so that we can trace the problem and find a fix ?

Please Log in or Create an account to join the conversation.

Time to create page: 0.067 seconds
Powered by Kunena Forum