How to avoid shipping choice with weight restricti

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13 years 7 months ago #12892

Hello,

I've defined three different shipping methods. The only differences are the weight ranges and the price. 0,001 - 10,000 KG for 10 EUR, 10,001 - 20,000 for 20 EUR and 20,001 KG and above for 25 EUR.

Unfortunately I do have two options within the checkout for a weight that is approx 18 KG.
Please refer the attached screen shot.

I don't know what to do. I thought that only one shipping method and price will be displayed that match the weight.

Thanks for your support and best regards

Andreas

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13 years 7 months ago #12898

That is indeed the case.

Could you do a screenshot of your listing of manual shipping methods so that we can see how you configured them ?

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13 years 7 months ago #12900

Hello Nicolas,

I'm impressed about your support. I've attached the second screen shot with the shipping method.

Thanks

Andreas

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13 years 7 months ago #12904

I see that you sometimes use a dot and sometimes a comma in your weight restrictions. Could you try to use either a comma for all of them or a dot for all of them ?

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13 years 7 months ago #12933

Hello,
you're right. There was a dot instead a comma. I changed this, all now comma. But it didn't work. I put more products to the cart, so the weight was over 20 KG. Now the cart shows all three shipping options. 0 - 10 KG, 10 - 20 KG and above 20.

The HikaShop is the latest version available 1.4.8, Joomla 1.6.1

Thanks
Andreas

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13 years 7 months ago #12951

Mmm,
That's strange. Could you give us an access to your back end ?

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13 years 7 months ago #12957

Hello,

yes I can give you access. Actually I'm short in time and have to leave.
Return to you asap.

Regards,
Andreas

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13 years 7 months ago #12962

You can use our contact form to send us your information : www.hikashop.com/en/support/contact-us.html
Please also mention this thread in your message.

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13 years 7 months ago #13177

Hello Nicolas,

I'm so sorry... It should work now.

Thanks,
Andreas

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13 years 7 months ago #13192

I changed to dots from weight restrictions and it's working fine. It seems that php doesn't like the comma.

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13 years 7 months ago #13213

Hello Nicolas,

pretty good. I tried it also after your corrections and it works fine.
Do you see a chance to improve the php code to avoid this behavior in the future?
I mean for all beginners who are mixing dots and commas...

Thanks and best regards from Berlin
Andreas

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13 years 7 months ago #13217

We'll add that to the todo list.

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