Error Saving - Message

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  • Thank you received: 0
13 years 7 months ago #13006

I've made several attempts today to add a products to HikaShop. After entering all the necessary data, I click save button and a red bar with the message "Error saving" appears at the top of the screen.

Product entry was not saved in the process.

Yesterday I was able to add my first products. Today I was going to add more, I can not. :(

Please advise,

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  • Thank you received: 13372
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13 years 7 months ago #13012

You should turn on the debug mode of joomla and try again. That should display a better error message. Please paste it here so that we can help you.

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  • Posts: 29
  • Thank you received: 0
13 years 7 months ago #13034

nicolas wrote:

You should turn on the debug mode of joomla and try again. That should display a better error message. Please paste it here so that we can help you.


500 - An error has occurred.

JDatabaseMySQL::query: 1054 - Unknown column 'product_contact' in 'field list' SQL=INSERT IGNORE INTO `jos_hikashop_product` ( `product_name`,`product_url`,`product_meta_description`,`product_keywords`,`product_code`,`product_tax_id`,`product_sale_start`,`product_sale_end`,`product_contact`,`product_quantity`,`product_min_per_order`,`product_max_per_order`,`product_weight`,`product_weight_unit`,`product_length`,`product_width`,`product_dimension_unit`,`product_height`,`product_published`,`product_access`,`product_group_after_purchase`,`product_type`,`product_id`,`product_description`,`product_modified`,`product_created` ) VALUES ( '30 Day Low Carb Diet Ketosis Plan','','30 Day Low Carb Diet Ketosis Plan','','30_Day_Low_Carb_Diet_Ketosis_Plan','','1298978820','','0','-1','1','0','','kg','','','m','','1','all','','main','0','

An Open Letter To Anyone Who Wants To Lose Up To 20 Pounds In 30 Days The \'Low Carb\' Way

30-Day Low Carb Diet \'Ketosis Plan\' has already helped scores of people lose their excess pounds and inches faster and easier than they ever thought possible. Why not find out what 30-Day Low Carb Diet \'Ketosis Plan\' can do for you!

Meet Scot Standke, author of the 30-Day Low Carb Diet \'Ketosis Plan\' and webmaster at several of the fastest growing low carb websites online.

An avid low carber himself for over 10 years, Scot has lost over 100 lbs and also has managed to maintain it for over 7 years now.

His specialty is the easy induction style low carb diet, that he designed to blast away over 20 pounds in only 30 days. Scot Standke is the writer of one of the webs most successful low carb newsletters, claiming a subscription rate of over 10,000 strong and growing.

Scot believes his 30-Day Low Carb Diet \'Ketosis Plan\' is so effective that virtually anyone can now lose weight faster and easier than they ever imagined.
','1301765315','1301765315' )

Return to Control Panel

Call stack
# Function Location
1 JAdministrator->dispatch() /home/juliet/public_html/administrator/index.php:47
2 JComponentHelper::renderComponent() /home/juliet/public_html/administrator/includes/application.php:152
3 require_once() /home/juliet/public_html/libraries/joomla/application/component/helper.php:152
4 JController->execute() /home/juliet/public_html/administrator/components/com_hikashop/admin.hikashop.php:47
5 hikashopController->apply() /home/juliet/public_html/libraries/joomla/application/component/controller.php:629
6 hikashopController->store() /home/juliet/public_html/administrator/components/com_hikashop/helpers/helper.php:639
7 hikashopProductClass->saveForm() /home/juliet/public_html/administrator/components/com_hikashop/helpers/helper.php:694
8 hikashopProductClass->save() /home/juliet/public_html/administrator/components/com_hikashop/classes/product.php:127
9 hikashopClass->save() /home/juliet/public_html/administrator/components/com_hikashop/classes/product.php:303
10 JDatabaseMySQLi->query() /home/juliet/public_html/administrator/components/com_hikashop/helpers/helper.php:775
11 JError::raiseError() /home/juliet/public_html/libraries/joomla/database/database/mysqli.php:230
12 JError::raise() /home/juliet/public_html/libraries/joomla/error/error.php:179
Errors

1. JDatabaseMySQL::query: 1054 - Unknown column 'product_contact' in 'field list' SQL=INSERT IGNORE INTO `jos_hikashop_product` ( `product_name`,`product_url`,`product_meta_description`,`product_keywords`,`product_code`,`product_tax_id`,`product_sale_start`,`product_sale_end`,`product_contact`,`product_quantity`,`product_min_per_order`,`product_max_per_order`,`product_weight`,`product_weight_unit`,`product_length`,`product_width`,`product_dimension_unit`,`product_height`,`product_published`,`product_access`,`product_group_after_purchase`,`product_type`,`product_id`,`product_description`,`product_modified`,`product_created` ) VALUES ( '30 Day Low Carb Diet Ketosis Plan','','30 Day Low Carb Diet Ketosis Plan','','30_Day_Low_Carb_Diet_Ketosis_Plan','','1298978820','','0','-1','1','0','','kg','','','m','','1','all','','main','0','

An Open Letter To Anyone Who Wants To Lose Up To 20 Pounds In 30 Days The \'Low Carb\' Way

30-Day Low Carb Diet \'Ketosis Plan\' has already helped scores of people lose their excess pounds and inches faster and easier than they ever thought possible. Why not find out what 30-Day Low Carb Diet \'Ketosis Plan\' can do for you!

Meet Scot Standke, author of the 30-Day Low Carb Diet \'Ketosis Plan\' and webmaster at several of the fastest growing low carb websites online.

An avid low carber himself for over 10 years, Scot has lost over 100 lbs and also has managed to maintain it for over 7 years now.

His specialty is the easy induction style low carb diet, that he designed to blast away over 20 pounds in only 30 days. Scot Standke is the writer of one of the webs most successful low carb newsletters, claiming a subscription rate of over 10,000 strong and growing.

Scot believes his 30-Day Low Carb Diet \'Ketosis Plan\' is so effective that virtually anyone can now lose weight faster and easier than they ever imagined.
','1301765315','1301765315' )
Information


Backtrace
Call stack
# Function Location
1 JAdministrator->dispatch() /home/juliet/public_html/administrator/index.php:47
2 JComponentHelper::renderComponent() /home/juliet/public_html/administrator/includes/application.php:152
3 require_once() /home/juliet/public_html/libraries/joomla/application/component/helper.php:152
4 JController->execute() /home/juliet/public_html/administrator/components/com_hikashop/admin.hikashop.php:47
5 hikashopController->apply() /home/juliet/public_html/libraries/joomla/application/component/controller.php:629
6 hikashopController->store() /home/juliet/public_html/administrator/components/com_hikashop/helpers/helper.php:639
7 hikashopProductClass->saveForm() /home/juliet/public_html/administrator/components/com_hikashop/helpers/helper.php:694
8 hikashopProductClass->save() /home/juliet/public_html/administrator/components/com_hikashop/classes/product.php:127
9 hikashopClass->save() /home/juliet/public_html/administrator/components/com_hikashop/classes/product.php:303
10 JDatabaseMySQLi->query() /home/juliet/public_html/administrator/components/com_hikashop/helpers/helper.php:775
11 JError::raiseError() /home/juliet/public_html/libraries/joomla/database/database/mysqli.php:230
12 JError::raise() /home/juliet/public_html/libraries/joomla/error/error.php:179

Profile Information
Application 0.002 seconds (+0.002); 0.39 MB (+0.39) - afterLoad
Application 0.089 seconds (+0.087); 4.26 MB (+3.88) - afterInitialise
Application 0.089 seconds (+0.000); 4.26 MB (+0.00) - afterRoute
Memory Usage
6.58 MB (6,902,252 Bytes)
10 Queries Logged

1. SELECT `data`
FROM `jos_session`
WHERE `session_id` = '23d06e7115ca4cf1e896a0e06e2a43e0'
2. DELETE
FROM `jos_session`
WHERE `time` < 1301764415
3. SELECT extension_id AS "id", element AS "option", params, enabled
FROM jos_extensions
WHERE `type` = 'component'
AND `element` = 'com_languages'
4. SELECT folder AS type, element AS name, params
FROM jos_extensions
WHERE enabled >= 1
AND type ='plugin'
AND state >= 0
AND access IN (1,1,2,3)
ORDER BY ordering
5. SELECT template, params
FROM jos_template_styles
WHERE client_id = 1
AND home = 1
6. SELECT extension_id AS "id", element AS "option", params, enabled
FROM jos_extensions
WHERE `type` = 'component'
AND `element` = 'com_hikashop'
7. SELECT *
FROM jos_hikashop_config
8. SELECT *
FROM jos_hikashop_field as a
WHERE a.`field_published` = 1
AND a.`field_backend` = 1
AND a.field_table='product'
ORDER BY a.`field_ordering` ASC
9. INSERT IGNORE INTO `jos_hikashop_product` ( `product_name`,`product_url`,`product_meta_description`,`product_keywords`,`product_code`,`product_tax_id`,`product_sale_start`,`product_sale_end`,`product_contact`,`product_quantity`,`product_min_per_order`,`product_max_per_order`,`product_weight`,`product_weight_unit`,`product_length`,`product_width`,`product_dimension_unit`,`product_height`,`product_published`,`product_access`,`product_group_after_purchase`,`product_type`,`product_id`,`product_description`,`product_modified`,`product_created` )
VALUES ( '30 Day Low Carb Diet Ketosis Plan','','30 Day Low Carb Diet Ketosis Plan','','30_Day_Low_Carb_Diet_Ketosis_Plan','','1298978820','','0','-1','1','0','','kg','','','m','','1','all','','main','0','<p>An Open Letter To Anyone Who Wants To Lose Up To 20 Pounds In 30 Days The \'Low Carb\' Way<br /><br />30-Day Low Carb Diet \'Ketosis Plan\' has already helped scores of people lose their excess pounds
and inches faster
and easier than they ever thought possible. Why not find out what 30-Day Low Carb Diet \'Ketosis Plan\' can do for you!<br /><br />Meet Scot Standke, author of the 30-Day Low Carb Diet \'Ketosis Plan\'
and webmaster at several of the fastest growing low carb websites online.<br /><br />An avid low carber himself for over 10 years, Scot has lost over 100 lbs
and also has managed to maintain it for over 7 years now. <br /><br />His specialty is the easy induction style low carb diet, that he designed to blast away over 20 pounds in only 30 days. Scot Standke is the writer of one of the webs most successful low carb newsletters, claiming a subscription rate of over 10,000 strong
and growing.<br /><br />Scot believes his 30-Day Low Carb Diet \'Ketosis Plan\' is so effective that virtually anyone can now lose weight faster
and easier than they ever imagined.</p>','1301765315','1301765315' )
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9 Query Types Logged, Sorted by Occurrences DESC
SELECT Tables:

1. 2 × SELECT extension_id AS "id", element AS "option", params, enabled FROM jos_extensions
2. 1 × SELECT * FROM jos_hikashop_field as a
3. 1 × SELECT * FROM jos_hikashop_confi
4. 1 × SELECT folder AS type, element AS name, params FROM jos_extensions
5. 1 × SELECT `data` FROM `jos_session`
6. 1 × SELECT template, params FROM jos_template_styles

OTHER Tables:

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An Open Letter To Anyone Who Wants To Lose Up To 20 Pounds In 30 Days The \'Low Carb\' Way

30-Day Low Carb Diet \'Ketosis Plan\' has already helped scores of people lose their excess pounds and inches faster and easier than they ever thought possible. Why not find out what 30-Day Low Carb Diet \'Ketosis Plan\' can do for you!

Meet Scot Standke, author of the 30-Day Low Carb Diet \'Ketosis Plan\' and webmaster at several of the fastest growing low carb websites online.

An avid low carber himself for over 10 years, Scot has lost over 100 lbs and also has managed to maintain it for over 7 years now.

His specialty is the easy induction style low carb diet, that he designed to blast away over 20 pounds in only 30 days. Scot Standke is the writer of one of the webs most successful low carb newsletters, claiming a subscription rate of over 10,000 strong and growing.

Scot believes his 30-Day Low Carb Diet \'Ketosis Plan\' is so effective that virtually anyone can now lose weight faster and easier than they ever imagined.
\";s:16:\"product_modified\";i:1301765315;s:15:\"product_created\";i:1301765315;}', `time` = 1301765315
2. 1 × INSERT IGNORE INTO `jos_hikashop_product` ( `product_name`,`product_url`,`product_meta_description`,`product_keywords`,`product_code`,`product_tax_id`,`product_sale_start`,`product_sale_end`,`product_contact`,`product_quantity`,`product_min_per_order`,`product_max_per_order`,`product_weight`,`product_weight_unit`,`product_length`,`product_width`,`product_dimension_unit`,`product_height`,`product_published`,`product_access`,`product_group_after_purchase`,`product_type`,`product_id`,`product_description`,`product_modified`,`product_created` ) VALUES ( '30 Day Low Carb Diet Ketosis Plan','','30 Day Low Carb Diet Ketosis Plan','','30_Day_Low_Carb_Diet_Ketosis_Plan','','1298978820','','0','-1','1','0','','kg','','','m','','1','all','','main','0','

An Open Letter To Anyone Who Wants To Lose Up To 20 Pounds In 30 Days The \'Low Carb\' Way

30-Day Low Carb Diet \'Ketosis Plan\' has already helped scores of people lose their excess pounds and inches faster and easier than they ever thought possible. Why not find out what 30-Day Low Carb Diet \'Ketosis Plan\' can do for you!

Meet Scot Standke, author of the 30-Day Low Carb Diet \'Ketosis Plan\' and webmaster at several of the fastest growing low carb websites online.

An avid low carber himself for over 10 years, Scot has lost over 100 lbs and also has managed to maintain it for over 7 years now.

His specialty is the easy induction style low carb diet, that he designed to blast away over 20 pounds in only 30 days. Scot Standke is the writer of one of the webs most successful low carb newsletters, claiming a subscription rate of over 10,000 strong and growing.

Scot believes his 30-Day Low Carb Diet \'Ketosis Plan\' is so effective that virtually anyone can now lose weight faster and easier than they ever imagined.
','1301765315','1301765315'
3. 1 × DELETE FROM `jos_session`

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  • Thank you received: 13372
  • MODERATOR
13 years 7 months ago #13044

That error means that you updated hikashop but the update failed on the modification of the product table.

It's the same problem as : www.hikashop.com/support/forum/3-bug-rep...t.html?lang=en#12117

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13 years 7 months ago #13064

nicolas wrote:

That error means that you updated hikashop but the update failed on the modification of the product table.

It's the same problem as : www.hikashop.com/support/forum/3-bug-rep...t.html?lang=en#12117


Yes, I saw this bug report. However how does it apply to my case. I never updated or upgraded a version of Hikashop. I installed Hikashop Business version on the first install.

That said how do I correct my case?

Thanks in advance,

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13 years 7 months ago #13069

Could you try the procedure explained in that post please ?

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13 years 7 months ago #13076

nicolas wrote:

Could you try the procedure explained in that post please ?


Hi Nicolas,

I thought you might say that. I just wanted to make sure that was the case.

Yes, I will give it a try and report back.

Thank you.

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13 years 7 months ago #13110

Hi Nicolas,

I have good news to report. I followed the instructions in the article you recommended. It resolved my issue. I am able to save new products now.

Thank you,

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13 years 7 months ago #13117

Great.

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