ORDER DETAILS in ADMIN EMAIL - Where Are They

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13 years 7 months ago #13707

When the orders are created / confirmed email(s) are sent by the hikashop system, but the email content only provides a link to see the order details, (meaning multiple email addresses separated by commas in the configuration require that each recipient (1) has a Joomla Backend Login Acct and that each person MUST go online and login, rather than simply printing out the email with the account info). The shipping address is required to fulfill an order, so I am VERY surprised that such a simple and critical part of the e-com shop would have been skipped over in the development. Why not include the order details in the email that is sent to admins?

Is there no way to have the order information (customer name, products ordered, and shipping address) included in the automated emails sent by HikaShop to the store admins?

My clients are ready to scrap the hikashop site that I spent hours, pro bono, building for them, just for this one reason. I have always used Virtuemart (multiple sites I have built over the years), and now am considering abandoning any ideas of using the HikaShop component again.

I have searched for answers on the forum, and surprised that no one else seems to see this as a huge problem.

Last edit: 13 years 7 months ago by myopicseer.

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13 years 7 months ago #13708

For next version of HikaShop, that we are going to release over the week end, the order creation email notification sent to the admin will contain all the details of the order as some other users requested such feature.

Note that even now, in the Business edition, you can edit the hikashop emails and add the information you need in the emails even though that requires a few minutes to do:
www.hikashop.com/support/forum/4-how-to/...n.html?lang=en#10606

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13 years 7 months ago #13721

Thanks for the quick and accurate reply. My client has decided to drop the site, and go back to their old ecommerce solution, partly because of the issue I explained i this thread. They were very impatient for a solution.

I will consider using Hikashop in the future, as I am confident it will continue its improvements.

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