Can't continue in checkout process

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13 years 7 months ago #14548

I am a new user and trying to become familiar with this great product. I have gotten far enough to publish categories and some products but when I try to checkout I have to enter a billing address. When I click on 'add' a lightbox opens but there is nothing inside it. What do I do? Is there some module I have to create/publish?

What am I missing?

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13 years 7 months ago #14560

Hi,

It means that you unpbulish all the address custom fields via the menu Display->Custom fields. Is that the case ?
If you unpublish all the custom fields of the address, then, hikashop will do what you told him to do and not display anything in that popup.

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13 years 7 months ago #14563

Hello.

Thank you for the quick response. All of the great reviews that I have read of your support seem true -- it is a big reason why I gave this product a chance and why I will upgrade if I see that it is a fit for me.

However, I have not changed the default settings of the custom fields. I have attached a png of the back end.

Please advise.

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13 years 7 months ago #14572

Then, if you're getting a blank page, it's probably because of a fatal error. Could you please make sure that your PHP configuration enables you to see errors and if not, edit your php.ini file and search for the string parameter display_errors.
This parameter should be turned On : display_errors = On.
If it's not the case, please edit your php.ini file, modify this line, save your file and try again.
You should now see the error message instead of a completely blank popup.
If you don't know how to modify your php.ini you should ask your hosting company as the method varies from one to another.

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13 years 7 months ago #14631

I have checked the php.ini and the display_errors is 'on'

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13 years 7 months ago #14647

Ok. Could you do a screenshot of the page when you have the popup open ?

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13 years 7 months ago #14651

Here are two screenshots.
1) The 'new' button to create a billing address
2) The blank pop up that appears when I click the button.

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Last edit: 13 years 7 months ago by JonnyDutch. Reason: missing image

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13 years 7 months ago #14661

Would it be possible to get a backend access to your website so that we can check out the problem ?

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13 years 7 months ago #14695

I have sent you credentials via the contact us form.

The url is dni-tango.com
I do not have a menu item published on the front end to go to the shopping cart so you will have to go directly there via www.dni-tango.com/us/store/virtual-store-test .

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13 years 7 months ago #14698

It seems to be the plugin system module anywhere which crash the popup.
If you unpublish that plugin, the popup displays fine.

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13 years 7 months ago #14812

I appreciate all of the help but I don't understand this last post:

It seems to be the plugin system module anywhere which crash the popup.
If you unpublish that plugin, the popup displays fine.

Which plug-in are you referring to? Is it part of Joomla or Hikashop?
Does this mean that I should reinstall?

What is the solution? Can I simply unpublish the plug-in? Do I need it for something else?

Thanks again for all the help.

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13 years 7 months ago #14821

The "module anywhere" plugin is not a plugin which is part of joomla nor hikashop. It's a plugin that you can install on your joomla website in order to display modules anywhere on your pages. You must have installed it at some point.
I don't know how you're using it. If you don't use it, you can unpublish it.
When I looked at your website, unpublishing that plugin solved the problem. So yes, that's all you have to do.

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