Taxes and shipping challenges

Hi,

First I want to thank you for a great piece of programming!

I would love to see videos on setting up hikashop and I KNOW you would eliminate about 90% of the many questions I see on your forum. The documentation you have is very poor and the forum hits some specifics but not everything is covered. Just my thoughts.

Anyway, I grabbed the essential version since I was happy after playing around with the free version for a while. Now I am implementing this for a client and now need to get some issues resolved.

I have spent several days now in the forum working on 2 issues: Taxes and Shipping.

Taxes

I am in New York and I have finally figured out how to get the taxes to apply but now it will not stop charging tax to anyone outside of New York.

I have created a zone for NY, a tax category and a tax rate.
I have selected the tax category for the product.
I have used a test user from New York and one from Florida and the tax is always applied.

I must be missing something.

Shipping

The shipping module seems simple enough for applying shipping to weight and volume but I want to add shipping based on quantity of products ordered.

Example: 1 product ordered: x ship cost
2 products ordered: y ship cost
3-7 products ordered: z ship cost
7+ products ordered: q ship cost

I can't see anyway to configure this type of shipping.

Also, how would I determine shipping based on where they live:

Example: California, Indiana, Texas, etc.
Each state will be different from New York so this would be nice to set up for shipping.

Thank you for your help!

I appreciate your help but I have to say I am very confused now.

You said not to create a new zone but to use the NY state zone.

First, there are no US States already created as zones in the software: ie - florida, tennessee, texas, new york, etc.
Second, there is a state zone called "United States of America" with 57 blank subzones. (this makes no sense to me) This zone is type: states
Third, therefore I created a zone for New York State and that is the zone I am using as I said before. I made this a state type and it didn't work but when I made this a "Tax Zone" type is when the taxes were finally applied to the products during the purchase. But now it always charges tax no matter where you are, New York, Texas, Florida, etc.

I have gone through all of your documentation several times now and have not found anything that explains how to set up zones, taxes, etc. There is clear documentation on what you can do with the zones and how it works but not how to set it up. The HTML Goodies page in the Other Resources section is the best on getting the basics but I'm clearly doing something wrong. Maybe I'm missing the docs on how to set up a zone and if so, please direct me to the right place.

As I said before, maybe I'm missing something. Maybe you could give me a simple explanation on how to set up a zone and establish a tax category.

Thanks again for all your help!

I just got the essential on the 18th. (4 days ago) I loaded the starter about a week or two ago.

Should I reinstall the starter and then the essential?

How do I keep from loosing the data I have already loaded into hikashop?

...or is that automatically taken care of?

Thank you for your guidance.

Nicolas,

First, I appreciate your help but I feel like I'm just spinning in circles here.

Let me explain exactly what I have done so far.

1) I reinstalled the new version and the essential.

2) I created a tax category: New York Local

3) I created a tax rate: nystate (8%)

4) I have created 1 tax rule:

Zone: 4296 New York (type: States)
Tax Cat: New York Local
Tax Rate: nystate (8%)
Customer Type: all customers (it is blank in the overview)
Published: yes

5) In the main configuration, I have the following settings:

Address used for tax: billing
Default address type: all customers
Main Tax Zone: 4296 New York
VAT number check: no check

6) In the product setup I have the Tax Category: New York Local

7) I have 1 test user in New York and 1 in Florida

I have cleared my cookies and starting with a fresh slate

I only want tax to be applied to customers from New York.



Here are my results after testing the cart:

When I attempt to purchase that product from either test account it is adding tax

I even clear my cookies before logging in to either account and still get the same results.

What am I doing wrong?

Also, on the product description page I would like to remove the "($49.95 excl VAT)" from the price so it just shows the price. Anything about the VAT will only confuse people here in the US.

Thank you again for all your help!

Hey Nicolas,

I just sent you login info via your contact page.

Thanks for everything!

Hi,
I am having the same issue right now. I can't figure out how to create a tax rule am kinda lost. I chose this product over virtuamart as it said that it was very easy to setup. Also where and how do i setup payment such as paypal? I am willing to give you access to my site backend. Click this link to see where am stuck.....thanks....http://miraclehair.us/index.php?option=com_hikashop&ctrl=checkout&task=step&step=1&Itemid=55

Thanks Nicolas!

I thought that may have had something to do with it but if I leave it on zone for country, The states do not show up on the registration form. That is the only reason why I did that in the first place.

I just checked again and when I change it to zone, still same thing on registration form, no states show up when you choose United States, all other countries get the states applied but not the US.

How can I fix this?

Nicolas,

Also, in fact when I choose zone for country, there is no United States of America option, only United States minor outlying islands.

Again, this is why I created my own dropdown.

Please Help!

I am leaving it on zones so you can login and see what I'm seeing.

Thanks!!!

Hey Nicolas,

Everything is working great!!!

Thank you! Thank you! Thank you!

This cart is AWESOME! Your support is AWESOME!

I will definitely write you a great review.

I do have one more question...

On the Product description page where it shows the price, characteristics, number of items in stock and add to cart, it also shows ($49.95 excl VAT).

How do I get the ($49.95 excl VAT) to not show as it will only confuse customers here in the US since we don't have a VAT and most customers, if not all, will not understand what that means.

Thanks again for everything my friend!

I didn't published the rest of the plugins. Here's what am trying to achieve..... I would like to to have the shopping cart show the different tax rates for the various counties of NY; Also, can the following discounts be achieved; buy one jar for $20.00; buy 2 and get 50% off the price of the second jar; buy 4 and get a 25% discount on the entire purchase price.
Thanks

Looks like I almost got this thing working. I am not seeing the tax rate added on checkout. Sir,is it possible to access the back end to fine tune this please? It doesn't seem like there is much left to do.

Thank you for all your help Nicolas!