product images upload

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13 years 6 months ago #15529

heey guys

iam adding product images but instead of photo's i get the Barcodes

i hope you can help

greetz

Lenny

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13 years 6 months ago #15538

Hi,

Are your images visible in the backend?
Are you sure your images' size is below the limit [2M]?.
Check if they get uploaded in /media/com_hikashop/upload or any other directory you would have specified

Report back

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13 years 6 months ago #15552

well the pics are less than 2m
and the first time i see them in the Backend but when i refresh the photo is gone and there are not in the media map

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13 years 6 months ago #15563

Please check that the permissions of the folder /media/com_hikashop/upload are 777 via FTP so that hikashop can write your images in it.

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13 years 6 months ago #15573

done that no succes

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13 years 6 months ago #15580

Do you save your product after adding the images ?

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13 years 6 months ago #15628

yes i do

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13 years 6 months ago #15635

Could you give a back end access and FTP access to your website so that we can check the problem ? You can send the information via our contact form:
www.hikashop.com/en/support/contact-us.html

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13 years 6 months ago #15637

on it's way to you

(just send it)

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13 years 6 months ago #15654

Hi,

I was able to upload an image in a product and I could see it on the front end and on the back end :

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The only thing I noticed is that when the image is added the image is not directly displayed in the image zone for some reason. But if you save your product, you will see the image on the back end and front end.

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13 years 6 months ago #15680

not working refresh at the website still seeing barcode than i click the product (in admin) i see again the barcode

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13 years 6 months ago #15713

That's really strange... It worked all fine with the images I upload on your website and with the ones already uploaded for that same product. Which product images didn't work ?

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13 years 6 months ago #16584

What I am experiencing is this.

I upload an image in the products image box by clicking the "Add" icon. The image then shows on the front end and the back end until I click "Save" or "Save & Close". The bar-code image reappears and the name is still what I gave it but my image is gone.

I'm using the latest starter version of HikaShop and Joomla 1.6.3


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13 years 6 months ago #16585

After further investigation I was finally able to save the image to the product. Now I am trying to do an upload so that all the images in the folder become associated with the product.

In the database I find all the images properly placed and associated to the correct product id. They do not show on the website unless I go to a single product and do a single upload and save.

I have loaded all images correctly into the upload folder as well as the thumbnail folder. I have double checked my spreadsheet to make sure it is correct according to the documentation.

Uploading the spread sheet does not associate the images with the products even though they are in the database.


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13 years 6 months ago #16586

I have completed loading the spread sheet while images were in the thumbnail folder and then not in the folder. Either way makes no difference.

I deleted the bar-code image to try to see if it was overriding the import.

I now notice that the image name does appear in the product image box in the admin but the image does not.

Any thoughts?


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13 years 6 months ago #16587

It means that the system couldn't find the image. Either the name of the image is not good, or the folder where you uploaded it is not good.

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13 years 6 months ago #16588

Is the documentation wrong? Are the images supposed to be loaded into
media/com-hikashop/upload/

I have placed them in there and many other folders but still now images on the site.


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13 years 6 months ago #16589

It's media/com_hikashop/upload, unless you changed it in the files tab of the configuration.
That's for the main images. The corresponding thumbnails should be generated automatically by HikaShop unless there is already a file in the folder media/com_hikashop/upload/thumbnail, or you deactivated the thumbnails in the files tab of the configuration, or the GD library didn't work properly.

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13 years 6 months ago #16591

I removed the trailing slash but still no luck. It is also back to the barcode issue where I click save and the image goes away and the barcode comes back. The image is there on the front end and the back end as long as I don't click save on the product admin.

Has any one else had this kind of issue? Not sure what to do. Thank you for your quick response as well. That speaks highly of what you are doing.


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13 years 6 months ago #16592

OK, I was on 1.4.9 not sure if that was the whole issue. I am on 1.5.0 now and checked all file permissions and loaded images and spread sheet again. Up and running! All is well. Thanks for your time.


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