Problems with Steps/Work Flow

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13 years 5 months ago #20019

Hi. I'm having a few problems with the logic of the steps.

#1
When on the Shipping and Billing Address page, if a users uses the "New" button to enter a new addres, Hika goes back to first screen (the cart) instead of going to the next step. And if the user clicks the "Next" button they will see their new address (so it did get saved, but clicking the "Next" button still stays on the same page. After clicking the "Next" button again, you can proceed. Omitting the first problem should avoid the second problem, but not sure. Can you help?

#2
I am trying to use test credit card numbers that I found on the internet to test my cart. Unfortunately, they are not working, but it is allowing me to test the error messages. When you put in an inaccurate credit card, you are able to proceed to the next step, but you get an error message on the next step that your credit card is declined. At this point, you are not on the credit card page, so you can't correct the error.

#3
Is there a list of the steps that you can use in the configuration checkout workflow? You mentioned in a previous post that there are help pages for every page, but I have not been able to find a list of the steps that you can include in the configuration. For example, how do I add the invoice to the last step and remove Step 5 "Your order is now complete".

By they way, here is my logic, version of Hika and link to my site.

cart,login_address,shipping,payment,cart_status_confirm,end

Hika Version 1.5.1

tacsbeta.com.previewdns.com/healthmate3

Thanks for your help.

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13 years 5 months ago #20031

1. I tried to replicate the problem on one of our test servers but didn't had the problem. After validating the new address, I am back directly on the address step. We improved the address edition system with the 1.5.2 version so you should try to update. That might help...

2. I could not see any payment method on your checkout so I'm unable to test that. Normally the credit card number validity is checked directly when you enter it with javascript. So if you misstype it, it won't let you submit it. If you enter a valid fake number (which passes the ROT13 verification check but which is not attributed or with a wrong date), that will be checked by the payment plugin at the end of the checkout with the payment is processed by your payment processor.

3. When you're on the configuration page, if you click on the help button, you have a big block of explanation on the checkout workflow option. all the possible steps are mentioned there. The message can be removed by editing the file end of the view checkout via the menu Display->Views. If you want to redirect to the invoice page at the end, it's not a step that you need to add in the checkout workflow but you should follow the instructions on that thread: www.hikashop.com/support/forum/4-how-to/...t.html?lang=en#19625

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13 years 4 months ago #20097

1. How do I update to the new version? According to my installation of Hika in Update/About, I have the latest version. Not clear how to do a manual update.

2. It concerns me that you can't see any payment method on my site. That is very odd. I'm not concerned about the credit card number, I'm concerned that when you get this error message there is no way to correct the problem because you are no longer on the credit card page.

3. I purchased Hika Essentials because it has Customer Invoice Display. The instructions you provided did not work. I implemented the code you suggested, but it did nothing. By the way, I am not using registration or login. But I want to give my customers an invoice, on screen and by email. How do I do that?

Thanks for your help.

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13 years 4 months ago #20112

1. The update from the component was locked so far. We unlocked it now so you should be able to download it from there now. Otherwise, you can always download it from our website.

2. Could you do a screenshot of your payment method configuration so that we can first fix the display of the payment method, because since I don't see the payment method on the checkout I can't answer you.

3. The customer invoice display is only possible when a user account is created for the user. Instead of the "no registration" setting, you might want to use the "simplified registration" so that the user can access his orders and thus his invoice.
You should already get an email as customer with the order information.

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13 years 4 months ago #20228

Thanks for your help. I know why you could not see the payments and believe that is fixed now. It is because I had zone set-up in the payment method to US only and you selected Canada. I fixed this.

I updated my version of Hika, but still have this problem: when you enter a new Billing address, you go back to the cart instead of staying on the billing/shipping address page. And once you are back on the billing/shipping address page, you have to click the "Next" button two or three times before you go to the next page. And I'm still not see the invoice on the last page.

A separate question -- I would like to provide a 'cart' link on the site so that if someone clicks elsewhere on the site, they can go back to their cart with a single click. How do I do that? Thanks for your help.

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13 years 4 months ago #20253

It seems that you turned off the option 'Auto select default shipping and payment methods' of the configuration. Please turn it on and try again.

You won't be able to redirect the users to the invoice page if you set the "registration" option to "no registration" as the orders management interface is only available to logged in users for security reasons.

If you want to create a link to the cart, you can go in your joomla menu manager and create a new menu item of the type hikashop checkout

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13 years 2 months ago #25986

Sorry for the delay. but this is still a problem. Any change to the Billing Address goes back to the previous screen.

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13 years 2 months ago #25987

That's something that we have worked on in the latest releases. If you don't have the latest release, please update and try again.

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13 years 2 months ago #25992

I just upgraded and installed the business version yesterday and according to the Update/About Us page I have the latest version. I'm running 1.5.3. What do you think?

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13 years 2 months ago #25995

Did you edited some of the views of HikaShop via the menu Display->Views ? That might explain why it's not working as it should.

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13 years 2 months ago #26002

I did but nothing that should cause it to break. See below.

<?php
/**
* @package HikaShop for Joomla!
* @version 1.5.1
* @author hikashop.com
* @copyright (C) 2010-2011 HIKARI SOFTWARE. All rights reserved.
* @license www.hikashop.com/commercial_license.php
*/
defined('_JEXEC') or die('Restricted access');
?>
{address_company}
{address_title} {address_firstname} {address_lastname}
{address_street}
{address_city}, {address_state} {address_post_code}
{address_country}
<?php echo JText::sprintf('TELEPHONE_IN_ADDRESS','{address_telephone}');?>

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13 years 2 months ago #26022

That one is indeed not a problem. How is your checkout workflow setup ? Are you able to reproduce the problem on our demo website ?

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13 years 2 months ago #26119

I'm not able to replicate it on the demo site when using my workflow.

cart,login_address,payment,confirm_cart_status,end

Can you recommend another way to identify what is wrong so it can be fixed?

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13 years 2 months ago #26134

I just checked on your website and I can see that you edited other views of the checkout. Please try to rename the folder templates/YOUR_TEMPLATE/html/com_hikashop to something else via FTP. That will disable ALL your views customizations. Then, try again.
If it works, then it comes from one of your customization. Otherwise, it comes from something else and I would need to access the back end and FTP of the website to tell what it is.

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