Order Status - safest method to use

Hello,

Could I get some clarification on Order status please.

IS THIS A SAFE METHOD

I would like the downloadable files purchase to be available to the buyer as soon as they make the purchase from PayPal.

To do this I have set the DEFAULT ORDER STATUS to CONFIRMED.

From the PayPal site they are returned to the ORDERS page and the Order Status is listed as Confirmed.

They can now click on their Order Number and be taken to their downloadable files.

Soon after the buyer will receive an email (from Hikashop) with the purchase details. There is a line near the bottom of the email saying:

"Your order will be processed as soon as we receive your payment."

In this case it probably should say something like "Your payment has been received. Thank you."

Perhaps this is not really a safe way to do it.


IS THIS A BETTER SAFER METHOD

Use the DEFAULT ORDER STATUS of CREATED.

I'm testing in the PayPal Sandbox at the moment so I have no idea if PayPal is notifying Hikashop that payment has been received.

When payment confirmation is received by Hikashop:
Is another email then sent by Hikashop to the Buyer telling them their order has been processed and then provide a link to their downloadable files?

Generally, how much time is involved between the emails:
Your order will be processed as soon as we receive your payment - email, and the:
Email confirming payment has been received and you can download your files here email.

Buyers will want to be able to download files as soon as they make the payment.

Your guidance on this would be appreciated, thank you.


Kind regards,
Robin

Hello Nicolas,

I checked in the PayPal Sandbox and found the emails.

There is an email to the Buyer which cannot be delivered because the email address doesn't actually exist.

There is also an email sent to my test store which says that the "transaction is under PayPal Payment Review". The Payment Review may take up to 24 hours.

I may have to test this time frame when my site goes live. Whenever I have purchased anything online, especially downloadable products, they become available immediately after payment.

That is the way I would prefer to operate.

That is why I may just set the Order Status to Confirmed instead of Created. Probably not much of a risk in doing that.

Again, thank you for your excellent support.


Kind Regards,
Robin

Hello Nicolas,

Thanks for that information, I will be guided by that.



Kind regards,
Robin