Emails triggered - changed VAT to Tax and ...

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13 years 4 months ago #21439

I'm trying to alter the emails sent to the customer with the invoice. Got most of it changed but can't seem to get the VAT to disappear and be replaced with sales tax. we are in the US and internet sales are not taxed UNLESS the customer is in the originating state. In the checkout module, it shows TAX for a customer in our state, but it does not show on the emailed invoice.


SUMMARY OF YOUR ORDER

Name Unit price Qty Total
a-Test Product $0.25 1 $0.25
TOTAL_WITHOUT_TAX
TOTAL_WITH_TAX


Also it is NOT charging the sales tax through Pay-pal, even though it shows tax in the checkout.

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13 years 4 months ago #21445

Maybe the price is too low for paypal ? Could you give more information on the problem ? We've never heard of such problem whereby paypal wouldn't charge you the VAT.

For the text of the email, like for any text in HikaShop you can override in the tab Languages of the configuration by editing your language file.

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13 years 4 months ago #21555

I changed the total so that tax would compute at a higher rate.

The order notification is NOT including tax. The Paypal is NOT charging tax. Tax was shown in checkout ....but now it's not. Attached is the screen shot of the product and the tax configuration.

Next issue: I need the order notifications to read: Price with TAX...and compute the tax. Do I change the language file from VAT to TAX? And will it compute it?

I need to show the DATE and TIME as Month Day Year and 1:42pm (US date/time method). What EXACTLY do I change on the emails?

Attachments:
Last edit: 13 years 4 months ago by FreshIdeas.

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13 years 4 months ago #21561

Please provide the URL of the shop so that we can see the problem. As I said in my previous message we've never heard of such problem whereby paypal wouldn't charge you the VAT so we'll need to first confirm the problem and then trace it if there is indeed a bug.

If no VAT is charged and not vat is in the order, it's normal that you don't see it in the emails.
There are several text strings where the word VAT is used in the language file. You need to override all of them.

For the date, you need to edit the email and change the code:
%Y-%m-%d %H:%M

to:
%m %d %Y %I:%M %p

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13 years 4 months ago #21565

Thanks for the new string. I'll add that.

Sent a pm with site name and user name/password.

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13 years 4 months ago #21603

Once I'm logged in on your checkout, I don't see the taxes but I see them before being logged in. That means that the problem is that your tax rules are not configured properly and do not tax my address, that's all. And it's normal that you don't see the taxes in paypal and in the email/order, since you don't even see them on the checkout once you enter your address.

I went on your back end to look at your tax setup. You have two texas states in your zones. The zones with the id 4000 and 4307.
The one you set in your tax rule is the zone 4000. However, the one you have attached as a subzone in the USA country zone is 4307. So that means that your customers will select the 4307 one while the tax will only be applied with the address is in the zone 4000, which is not possible since that zone cannot be selected.
So you just have to edit your tax rule and change the zone to the 4307 one and it will work: taxes will be applied for customers with an address in texas.

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13 years 4 months ago #21614

That did it! It was driving me bonkers!

Thank you!

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