US address format

  • Posts: 8
  • Thank you received: 0
13 years 2 months ago #24415

I have been looking through the docs and forms and still am still confused. I'm somewhat of a noob, so please be patient.

My question is about how a customer adds a new address. Right now, it seems the format is European (attached image).

My customers are primarily in the US, so how do I make it look as follows?

First name
Last name
address
address 2
city
state
zip

...etc.

Thanks in advance for your help.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82681
  • Thank you received: 13331
  • MODERATOR
13 years 2 months ago #24416

You can change the address form by editing the fields in the menu Display->Custom fields.

Please Log in or Create an account to join the conversation.

  • Posts: 30
  • Thank you received: 0
  • Hikashop Business
13 years 2 months ago #24418

Go on Display->Custom fields

then you can change order your listing and you can change labels when you edit

Please Log in or Create an account to join the conversation.

  • Posts: 30
  • Thank you received: 1
12 years 7 months ago #43219

Hi,

I am an extreme beginner at trying to set up something like this. I have several categories and products set up, but do have several questions. I will begin with this one which is regarding the US address format. I have changed the custom fields as you directed in this dialog, and when I click on the edit by my address, it appears correctly; however, in the cart the address is showing up as follows:

Mrs R M
22192 Wood Dr
61736 Downs Illinois
United States of America
Telephone: 3xxxx Change

The problem here is the postal code needs to be after the state, which is how I have it set up in the custom fields. I don't know how to get it to display correctly. When I click the 'next' button, I get this message:
Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address. because of the placement of the postal code.

Thank you so much for a great product and your kind assistance!

Please Log in or Create an account to join the conversation.

  • Posts: 82681
  • Thank you received: 13331
  • MODERATOR
12 years 7 months ago #43335

Regarding the display of addresses, you can change it by editing the different "address_template" files via the menu Display->Views.

Regarding the paypal error, please follow the documentation on paypal issues:
www.hikashop.com/en/support/documentatio...l-error.html#address

Please Log in or Create an account to join the conversation.

  • Posts: 30
  • Thank you received: 1
12 years 7 months ago #43373

Thank you so very much! That part seems to be working, I do appreciate your assistance! :)

Please Log in or Create an account to join the conversation.

Time to create page: 0.088 seconds
Powered by Kunena Forum