Canada shipping not showing up - only USA showing

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13 years 1 month ago #27638

Hi:

On our current site: www.bandsforhim.com - The site seems to be overal functions well, except a key area - 'shipping' - shipping currently only works for US and not Canada, we need it to be able to work on both and we have it both selected on the admin side. Only US is the priority.

Would you be able to help us shed some light as to how we can fix this?

Thanks,
Bands for Him

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13 years 1 month ago #27652

Hi,

The problem probably comes from the way you setup your shipping methods ? Could you do screenshots of that so that we can see what you did ?

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13 years 1 month ago #27700

Thanks for you help, attached please find screen shots.

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13 years 1 month ago #27701

another

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13 years 1 month ago #27702

another

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13 years 1 month ago #27703

another

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13 years 1 month ago #27704

last one.

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13 years 1 month ago #27711

I just tested on your website and I see the shipping method Regular Delivery $10.00 with the Canada selected in the address.
So that seems to be working.

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13 years 1 month ago #27729

The provinces of Canada don't show up in the drop down though.

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13 years 1 month ago #27751

Indeed. Would that be because you unpublished them ?

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13 years 1 month ago #27844

Hi There - no,it is published, not sure why the provinces don't show though. Is this something I can fix though the actual page?

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13 years 1 month ago #27868

If the canada states do not show but that the USA states show, there are only two possibilities:
1. The canada states are unpublished
2. The canada states were removed from the sub zones listing of the canada zone (you can see that when you edit the canada zone).

Since everything is dynamic and there it works for the USA states, fixing it should only be a matter of configuring the zones properly.

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13 years 1 month ago #28436

This image shows it is selected for Canada and turned on

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13 years 1 month ago #28437

This image shows there are provinces showing under Canada and that they are turned on...any assistance would be really helpful. Thanks

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13 years 1 month ago #28460

Your first screenshot shows that the canada country zone is published. But that we already know since it is displaying in the country dropdown.
However, it doesn't show the canadian states which should also be published on that listing. Please do a screenshots of the canadian states in the zones listing.

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13 years 1 month ago #28475

I've highlighted the Canadian provinces (states) in red and that they are published...

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13 years 4 weeks ago #28495

That's the listing sub sub zones of the canada where you've added the states of the canada.
It doesn't show whether or not the states of the canada are published or not.
You need to check on that in the listing of the zones, not here.

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13 years 4 weeks ago #28509

Thank you so very much - sorry for my idiotness. You guy are simply the best.

Thanks again!!! you made our day!

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