Problem with shipping/billing address fields

OK, I am trying to understand what Hika is doing with the billing and shipping addresses and I can tell you it is mighty confusing.

I add product to cart and now go to the address page. The adventure begins.

1. So I click 'New' for a new Billing address and create a new billing address. So far so good.

2. I see that the box 'Use same address as billing' is automatically checked. So I uncheck this and instantly my billing address appears! What is my billing address doing in the shipping address column? That's not right so I delete it. But now it appears that I've deleted my original Billing address. So now I have to input that information again. Arrrhh

3. So now I have to create my Billing address again. Wiser now, I click 'New' under Shipping address and input my new Shipping address. Click OK and what happens? My new Shipping address is not under Shipping address but appears under Billing address. Now I have two addresses under Billing address and I see that the 'Use same address as billing' box is checked again. Why would that happen? I just input a new Shipping address!!! Arrrhh.

4. OK, so I see I have to uncheck that box again. So after I uncheck it, both addresses are now listed under both Billing address and Shipping address and the radio buttons are checked wrong. And I wondering why my Shipping address is listed under Billing address and my Billing address is listed under my Shipping address. Arrrhh.

5. I have to study this carefully because now I'm really confused. I'm now getting the sense that this website merchant is a bonehead and maybe I'll rethink this purchase. Arrrhh.

6. OK, I checked the correct radio buttons and finally that ordeal is over. So I click 'Next' down below and what happens? Both addresses under the Shipping address are now gone!!!! The 'Use same address as billing' is now checked again!!! And now my Shipping address is chosen for me under Billing address!!!!! This is definitely not right. What's going on? Arrrhh.

7. When I click 'Next' the 'Use same address as billing' box get checked.

8. Finally, I find out that no matter how many times I click the 'Next' button below, I go nowhere. I stay here on this page, lost in purgatory.

Please tell me this is an easy fix.
:

- I replaced the address.php file as instructed
- I also replaced code as instructed, but the last code (near line 640) looks like this now:
(checking to see if that last 'return true' is correct)

}
$this->_checkToken();
$shipping = JRequest::getInt('hikashop_address_shipping',0);
        if(JRequest::getString('same_address','')=='yes'||empty($shipping)){ 
            $shipping = $billing; 
        } 
        $app =& JFactory::getApplication(); 
        $oldShippingAddress=$app->getUserState( HIKASHOP_COMPONENT.'.shipping_address' ); 
        $oldBillingAddress=$app->getUserState( HIKASHOP_COMPONENT.'.billing_address' ); 
        $app->setUserState( HIKASHOP_COMPONENT.'.shipping_address',$shipping ); 
        $app->setUserState( HIKASHOP_COMPONENT.'.billing_address',$billing ); 
        if($shipping!=$oldShippingAddress){ 
            if(strpos($this->checkout_workflow,'shipping')!==false){ 
                $this->before_shipping(); 
            } 
            if(strpos($this->checkout_workflow,'payment')!==false){ 
                $this->before_payment(); 
            } 
            return false; 
        }elseif($billing!=$oldBillingAddress){ 
            return false; 
        }
return true;
}

The code substitution has not worked. Or maybe it has worked but I cannot tell.
- Because now when I click 'add to cart' I go to a blank page. Nothing works now.

I am having exactly the same problem, but am running the latest stable version, 1.4.4. I tried the manual fix, with the address.php, but that just took away the option to fill in an address. Please help, since I have no idea how to fix it and I've been trying for a while now.

The website is www.cardronamerino.com . It is the same problem described above. If I want to change the shipping address it changes the billing address.

So do you think it might be a caching problem on my end? Since it doesn't work on 2 of my computers... I see that you were able to do it, so I assume it is fine...

Thanks for the quick reply

Here is a zip with how I add the address. The address was already filled in from a previous time

Aha, so that is just the way it was built. Is there any way not to show the billing address as the shipping address?

Just to clarify, I don't want the billing address to show up when I uncheck the box for the same shipping address.

It might just be me then. If there was a way to separate the different address inputs, that would be nice. But as I understand it everything is just saved as an address and the selection gives it either the shipping or billing parameter.

The problem is usability, this site is not for tech savy people, so some might find it frustrating. I'll just put how to do it in the FAQ on the site, so nobody can complain.

Thanks for the great support!

Hi,

I agree with chatmautr, the way b/s addresses are handled is unusable. It makes customers to make research how it works instead of make shopping.

The idea of managing address entities is great, but workflow/layout is not handy. Suggestion: to keep both blocks (billing and shipping) open right after customer added new address, it will clarify how it works instantly.

How do you feel about it?


Besides that, now (1.4.5) "address" step of workflow requires two confirmations if addresses are different: customer receives two same screens with addresses.

Thanks,