Checkout page not displaying

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13 years 3 weeks ago #29188

Hi This my first time with Hikashop and after following the tutorials I am stuck on one vital section:

The checkout screen does not display! I have even compared my settings and menus with the demo store's backend and no joy.

I simply want users to add products into the cart module and then, once done the proceed to checkout takes them directly to the paypal login screen.

I am using Joomla! 1.5.23 and Hikashop essentials 1.5.4

beta.manncat.com

Has anyone else had difficultly with this? I must be missing something obvious.

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13 years 3 weeks ago #29202

Just to make this a bit clearer - I cannot get the payment or shipping methods to display on the checkout page - therfore I cannot complete an order.

I have a separate menu item for the check out and the cart will force the link but it does nto disply as the demo shop - I can't figure it out...

beta.manncat.com/checkout.html

Can someone please respond - I paid good money for this an need some support...

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13 years 3 weeks ago #29204

Hi,

It seems that the problem does not lie with HikaShop but with your template settings.
Here is the "Create an account" page of joomla: beta.manncat.com/component/user/register.html
It does not display anything.
Here is the "forgot your password" page of joomla: beta.manncat.com/component/user/reset.html
It's the same problem.

And the checkout page is actually the same. The main content area is not displayed by the template.
What you have displayed on your checkout page is the joomla login module and the hikashop cart module. But the main area of your template is not displayed.

The main area on the webcam page is also not displaying anything: beta.manncat.com/webcam.html

And it's actually the same on your gift shop page. The main area is not displayed. You only see the cart module and a listing of products module.

So I actually thinks that the problem comes from the way your template is setup. Could you try to change your template and use one of the default templates of joomla to see if it works properly ?

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13 years 3 weeks ago #29209

Hi,

thanks for your response.

Yes your right. the webcam is not set up - this is just the beta testing environment, but the other pages prove your point.

i tried it the a standard joomla template and the checkout was displayed.

I am using a licensed template from yootheme.com using their 'warp 6' framework - have you had other people reporting problems with these templates?

I will look into this more although I think I will end up having to choose between Hikashop or Yootheme :(

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13 years 3 weeks ago #29211

Hi,

I just checked you back end and replied to your private message.

The problem indeed comes from your template. Before choosing between both, you should ask your template provider's support how to fix the template.
The way it's configured at the moment, you will have the same problem with all the other joomla ecommerce solutions

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13 years 3 weeks ago #29219

Dont know what has happened to yoo themes documentation, it used to be very good.

I have contacted their support, although it seems the warp framework relies soley on module positions, ignoring the article content section.

As you say, this screws me on any joomla ecommece solution. However, you have provided a pretty good work around and I may just adapt the default template to serve the checkout screen.

I'll update you with the response fro yootheme and thanks for replying to my PM.

Regards

Jon

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