Blank lightbox

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13 years 1 week ago #30113

I'm not sure whether I'm doing something wrong here, but when I'm testing the checkout and click on a "New" billing address button, it just shows a blank lightbox, with no fields or buttons. Any ideas?

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13 years 1 week ago #30147

It sounds like this might be a PHP fatal error.
However, as the error message is not displayed its impossible to know why.
Please increase the error reporting (there is an option for that in the joomla configuration) and try again. That might display an error message.

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13 years 1 week ago #30164

Emm... PHP error reporting is configured on the server side (which I can not do), not in joomla iirc. In joomla one can just switch the debug mode on, but that doesn't ahow any errors. I have to add, that all other lightboxes work fine, including zoomable images in the component.

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13 years 1 week ago #30166

Go to your site's Global Configuration on the backend. Go to the Server tab and find the Error Reporting setting. Change Error Reporting to Maximum and click Save at the top right of the global configuration panel. This will make your server print out all PHP errors, notices and warnings.

You can also look at the error log file, as explained there:
forum.joomla.org/viewtopic.php?t=154552

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13 years 1 week ago #30183

Oh, ok, got it.

It gives me a few notices, nothing severe. Mostly to do with the anti-hacking component OSE-Secure.

Notice: Constant _JEXEC already defined in /home/***/public_html/index.php on line 15
Notice: Constant JPATH_BASE already defined in /home/***/public_html/index.php on line 17
Notice: Constant DS already defined in /home/***/public_html/index.php on line 19
Notice: Constant OSE_ADMINPATH already defined in /home/***/public_html/plugins/system/osesecure.php on line 103
Notice: Use of undefined constant JPATH_SITER - assumed 'JPATH_SITER' in /home/***/public_html/plugins/system/osesecure.php on line 104
Notice: Constant OSE_FRONTPATH already defined in /home/***/public_html/plugins/system/osesecure.php on line 104
Notice: Constant OSEDS already defined in /home/***/public_html/plugins/system/osesecure.php on line 105

Last edit: 13 years 1 week ago by ZatriX.

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13 years 1 week ago #30220

It doesn't sound like it comes from OSE.

Could you try to switch to one of the default template of joomla to see if it works or not.
If yes, it means that the problem comes from your template. If not, it means that it must come from another plugin/module on your website so you might want to try to temporarily deactivate system plugins to see if it fixes the problem or not.

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13 years 1 week ago #30232

Thanks, that worked!

The plugin that was causing the problem is jomDefender (another anti-hacking extension).

More specifically, it was the parameter, that stripped all the words "Joomla!" from the pages.

Weird, huh? :S

Last edit: 13 years 1 week ago by ZatriX.

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