Characteristic name in additional dropdown

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13 years 1 week ago #30474

I have size characteristics set up in a dropdown working correctly but there is an additional dropdown with the characteristic name just below. I have tried changing all the display settings to get rid of this to no avail. There is only one characteristic set in the product so I don't know where it is coming from.
Thanks for any help.

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13 years 1 week ago #30488

Could you give the URL of that page ? That way we would be able to tell you from where it comes.

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13 years 1 week ago #30491

nicolas wrote:

Could you give the URL of that page ? That way we would be able to tell you from where it comes.


Sure, still a work in progress but thanks for looking.

snoday.ca/hikashop-menu-for-module-169/p...gory_pathway-12.html

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13 years 1 week ago #30492

It seems that some data is off with the characteristics of that product. Please do that and it should solve the problem:

1. Delete all the variants of the product on the listing of variants that you can access via the button "manage variants" on the product edition screen.
2. Delete the characteristics of the product.
3. Save the product.
4. Add the characteristics again.
5. The system will regenerate all the variants automatically and you should be able to see the dropdowns properly on the front end.

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13 years 1 week ago #30496

That seems to work. Thanks very much!

Unfortunately, when I delete all the variants, the product itself is also deleted so that means I have to build it again. But likely the only way, I guess...

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13 years 1 week ago #30515

That should not be the case but anyway, as you said, it doesn't change much.

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