How to add "Modification reason" to emails

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  • Hikashop Business
12 years 8 months ago #44178

i want to add "Modification reason" text to emails when changing order status. Is there such possibility?

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12 years 8 months ago #44312

Of course there is ... if you enter inside an order and change the order status you will be prompted with a page that will ask you if you want to notify the costumer.
If you choose yes the email form will show up and you can type anything you want there...

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12 years 8 months ago #44313

yes, i know that, but it will not be saved. I need to automatically put everything what is in "Modification reason" field in email.

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12 years 8 months ago #44315

So if i understand this correctly you want to send the same modification reason for a separate order status like that?

The status of your order No. Y21 has been changed to confirmed.
Because the modification reason..

or

The status of your order No. Y21 has been changed to canceled.
Because the modification reason..


If you want something like that you should probably change the language files to say that automatically. You can change the language file in the configuration menu > languages.

For example find
;Order statuses
CREATED="created"
PENDING="pending"

and ad something like that

;Order statuses
CREATED="created Because the modification reason.."
PENDING="pending Because the modification reason.."

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12 years 8 months ago #44316

NO.
for example i'm changing order status to - shipped. And in "Modification reason" filed i entered text: "You order has been sent bla bla bla".
I've checked "Notify customer" to YES and pregenerated email appears. I want the text from "Modification reason" field i've entered earlier to be implemented somewhere in that email automatically.

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12 years 8 months ago #44317

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12 years 8 months ago #44320

i've red that.
I'm sorry maybe i'm not explaining very well, but the reason of this thread is this:
I'm using my own order statuses. If i change the status i need to inform customer why this status was changed. Not only to say him that your order status is now "shipped".
This reason for status changes can always be different, so i'm entering it to modification reason field. I want that my customer know this reason, but he gets only email saying about order status. He doesn't get any info why his order status was changed.

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12 years 8 months ago #44394

Hi,

There is no option to do that.

But you could always write the reason directly in the email editor with a simple copy/paste.

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  • Hikashop Business
12 years 8 months ago #44395

thanks nicolas, i'm doing it now. And every time i do it i'm thinking how such simple procedure "copy/paste" can not be done automatically :)
maybe you need to put it in new features list for future versions of hikashop?

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12 years 8 months ago #44397

Yes, I add that to the todo list on our end.

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12 years 3 months ago #62197

have you reached the end of this list and this feature at last will be implemented in hikashop?

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12 years 2 months ago #62261

Not yet. It's still in the todo list.

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7 years 6 months ago #269721

Sorry to bump an old thread. I'm looking to do exactly the same thing. Has this been implemented yet? Thanks!

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7 years 6 months ago #269733

Hello,

Sorry no, it has not.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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