checkout workflow

I've been reading your docs on the checkout workflow.
I'm looking for a way to customize the checkout process so that it resembles a practice that many hosting or domain registration companies use... upselling during the checkout process.
Step 1, select the plan you want - buy now adds it the cart, goes to the next page offering add-on products, some are selected by default which the user can simply unselect or say NO THANKS, on to next page of more add-ons etc... Until the can checkout.
How could I accomplish this with HikaShop? Any suggestions?

Resurrecting an old thread...

In the newest upcoming HikaShop 3, how easy will it be to add custom view pages into the checkout flow? We're seeing a lot of requests from clients for intelligent product upsells as the customer enters checkout. We're also getting more requests for post-checkout "one click" upsells that automatically add an extra product to the existing order (without going through checkout or adding their credit card number again).

Would love to get some insight into how customizable the new HikaShop will be for these types of features - or even better, if you are including some as new features in the Business edition.

nicolas wrote: Now I'm not sure what you mean by "post checkout". Because post checkout, the order is already created, and if the customer already entered his credit card, the payment has already been made. You don't have the credit card data anymore, and you can't add a product to the order and change the amount if the payment is already done since you wouldn't be able to get the money for that new product in the order.
And if you're talking about adding that just before finishing the order at the end of the checkout, then you can use the checkout API too.

HikaShop 3.0 will bring even more customizable capabilities as you'll be able to modify the checkout workflow dynamically via plugins.
...
Hikashop 3.0 will also bring ajax refresh to the checkout, but that won't change much regarding the customization capabilities of the system. But I don't see what would be left in need of customization capabilities in the checkout ?

Thanks, Nicolas. The dynamic checkout customization capability coming in HikaShop 3 sounds more like what we are looking for. Will it support that in the first stable release?

Regarding the post-checkout upsell, there are some (non-Joomla) carts that allow you to do this, but generally they are hosted carts with built in payment processing. So if the customer buys the upsell product they just authorize again for the additional amount, edit the order and capture the new full order amount with the credit card merchant.

While you could probably hobble something together with Authorize.net to do this in HikaShop, your suggestion to instead make it the final page the customer sees BEFORE the credit card is actually charged and the order created is a more elegant solution in this case. That's better for a non-hosted cart with multitudes of different payment method options.

Thanks for your help. We're managing the eCommerce marketing and website support for several clients with large HikaShop stores, and higher end marketing features like intelligent upsells during and post-checkout are becoming more in demand. Any insights you can provide about the upcoming Hikashop 3 features that could expand marketing and sales capabilities of the platform will be much appreciated!

Intelligent Up-selling is extremely important function.

1) WHEN
When up-sells should be positioned- before entering payment info or after?
I have done thousands tests to see what works better.

Think about the buyer mindset:
They want to buy a one particular item. Placing Up sells before they complete payment for that particular item is annoying and it increases cart abandoning. So, let the customer complete their payment first, and, upsell immediately after.

2) WHAT
The upsells should be from a list of highly relevant products to the one that a customer made payment for and in logical order.

I may say that ability to upsell is one of the MOST important functions that ads to revenue and ROI.
The value of the HIKASHOP will be much more if this function is implemented.

Here is what needed to create workaround plugin for intelligent upsells:

After checkout page - a Thank you page - should contain product ID or IDs of each product that is being paid for.

like yourdomain.com/thank-you-page?#111 ϧ

where 111 and 999 - id of a product being paid for.

If this can be implemented - i can implement upsells easily without being a programmer.
Read answer to my question here: www.hikashop.com/forum/checkout/891098-t...possible.html#273764

(I would recommend to leave the "return URL" empty in your payment methods settings, and then customize the view file "after_end" via the menu Display>Views in order to look in the order produts data ( www.hikashop.com/forum/checkout/862352-a...hp.html?limitstart=0 ) and then redirect to your thank you page URL with the additional parameters in the URL.)

P.S. Regarding Upsells BEFORE payment - i have implemented it with no special coding. programming or change of any hika files.

Hi, Alex - Does your solution create a new order and re-authorize the customer's card automatically, with "one click"?

Or is it simply an upsell page with related products to what they purchased, but requires the customer to re-enter checkout and enter their payment information again?

Curious - always eager to exchange eCommerce marketing ideas with other HikaShop fans!

I don't do re-authorization. It is probably can be done with sessions or cookies. I don't really worry to let customers complete the checkout more than once.
I have a small shop and what works for me may not works for you with a large shop.

The current workaround solution is inside your payment processor. IF you use Stripe ( or Authorize) - you can Add payments to the same customer. Just ask on upsell page what they WISH to add to their purchase and manually add it in the processor. I understand it may not the ideal solution.

Let me clarify what i have right now:
I upsell BEFORE check out. It ca be done by reading refferal page url:

If a customer ended up on a checkout page coming out from page: mydomen.com/APPLES ,
i pop up or redirect to next logical product mydomen.com/ORANGES

The trigger is the word APPLES in the referral url

this is simple model and you can make it more sophisticated.

I need some one to help:
I want to test and compere what wil be a better - do upsells AFTER or Before. For this I need help.
I need some one to help me to add a product ID or a product Name at the END of the Thank you page ( www.hikashop.com/forum/checkout/891098-t...-is-it-possible.html )

Thanks for clarifying. Unfortunately, manual adjustments in Authorize.net or PayPal or whatever wouldn't work for any of our clients who want an upsell feature. All of them are larger businesses with significant customization and marketing automation, and the last thing they want is something manual to track.